Housekeeper

The housekeeper is responsible for maintaining clean, comfortable rooms. Housekeepers must check all rooms in their area every day, whether rented or vacant.

• Be ready to begin work at the specified time; in the appropriate uniform with a name tag
• Punch in on time card and obtain work schedule from the designated individual
• Clean all assigned rooms and common areas as specified by head housekeeper or manager
• Report all maintenance problems to manager
• Restock maid carts at end of each shift and empty vacuum and garbage
• Turn in all lost and found items immediately
• Keep all storage areas neat. Keep all storage closets locked
• Complete missing linen report for each room
• Avoid loud conversation and other noise in corridors
• Do not knock on door or enter room displaying ?Do Not Disturb? signs
• Do not bother personal items in stay over rooms
• Do not clean room when occupied by the guest unless absolutely necessary. Politely suggest that the guest wait in lobby area or return later to clean the room
• Position housekeeping carts directly in front of the open door as close as possible when cleaning rooms. This practice enables a housekeeper to hear anyone moving the cart to enter the room, and it provides an open passageway for guest to pass through the corridor
• Mark each room cleaned on the housekeeping sheet and report all cleaned rooms to the front desk immediately
• Turn off all light and A/C units in room
• Inspect furniture, fixtures and equipment daily. Report problems to the manager
• Maintain control of room keys at all times. Housekeeper keys and collected room keys should be kept in the housekeepers smock until returned to front desk. Never leave keys lying on maid carts
• Always be on the alert for any potential safety hazards and report them to the manager in writing. Each employee is a part of the hotel security team. Housekeeper must be able to lift, bend, stoop and go up and down stairs. Housekeeper must be able to lift up to 30 pounds. Employee required to seek assistance if unable to lift or move an item over 30 pounds.
• Always speak to each guest with whom you come in contact with in the hotel. Be courteous and friendly
• All business is to be kept confidential on and off duty
• Perform all duties assigned by the head housekeeper or manager