What are the responsibilities and job description for the SCA Tutor position at Data Dimensions, LLC?
Onboarding: Remotely on Monday, December 9th from 9am-2pm
Training: Onsite training would be 10:30am-4:30pm Monday-Friday.
Regular Schedule: Monday-Friday 2nd shift from 3:30pm-12am. Overtime can be expected regularly throughout the week as well as Saturdays.
Purpose: The Tutor meets with team members individually to provide instruction, feedback and answer questions. This position guides team members to improve productivity and quality.
Essential Duties and Responsibilities:
Responsible for assisting team members with inquiries and questions on task-specific items.
Provide feedback, coach and solutions to team members to achieve greater productivity and quality.
Performs other roles, depending on the needs for the day.
Monitor productivity and quality reports and meet with team members individually to provide feedback, coach, and counsel with the objective of increased productivity.
Monitors work volumes to see if people need to be reassigned to different queues.
Stock central area with work supplies throughout the shift.
Assist Supervisors and HR with ad hoc needs.
Assist with focus trainings, as needed.
Verifies exceptions.
Required to attend mandatory meetings and trainings, work scheduled overtime with minimal notice, and perform other duties as assigned per business needs.
Qualification Requirements –
To perform the job successfully, an individual should demonstrate the following:
Must be at least 18 years of age.
Able to read, write and speak English.
Able to maintain confidential information.
Successfully pass and maintain acceptable background checks and security clearances
Must have knowledge of the General Clerk I, Data Entry Operator II and QA Representative I position.
Identify ways to steer and motivate the team toward set goals and objectives while maintaining the confidentiality of individual team member statistics and private information.
Intermediate computer knowledge and Microsoft Suite experience.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a SCA Tutor?
Sign up to receive alerts about other jobs on the SCA Tutor career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the SCA Tutor.
Click the checkbox next to the jobs that you are interested in.
