What are the responsibilities and job description for the Central Station Monitor - 1st Shift position at Datawatch Systems?
Central Station Monitor - 1st Shift
Job Locations
US-MD-Bethesda
| Requisition ID | 2024-12991 | Category | Customer Service/Support |
Datawatch Systems Inc. has an immediate career opportunity for a Central Station Monitor. This high-volume, in and out bound call center position provides support for alarm monitoring and access control calls received within the Central Monitoring Station (CMS). Other duties as assigned. Bethesda headquarters is Metro accessible. Required schedule is Friday - Monday 5 am - 3 pm or 7 am - 5 pm.
Applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D-DCJS #11-2294
- Travel: No
- Salary Range: $19.00/hour
Location: Bethesda, MD
- Display high proficiency in written and verbal communication.
- Attention to detail.
- Organizational skills, including the ability to efficiently switch between tasks.
- Type a minimum of 35WPM.
- Demonstrate computer skills to navigate multiple software applications.
- Punctuality and attendance is crucial. Applicants must be reliable and have flexible scheduling availability for weekends, holidays, or extended hours if needed.
- Ability to assess and evaluate opportunities for problem-solving.
- Be able to understand the company's capabilities and services for assisting and educating clients.
- Work with internal teams in order to identify potential issues and/or related opportunities.
- Must possess ability to pass any state required training or other qualifications for licensing.
- High School Diploma or equivalent required.
- 1-2 years Data entry required.
- Experience with a multi-line phone or soft phone use required.
- 1-3 years of customer service preferred.
- Minimum 1 year high volume call center or 911 communications preferred.
- Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus.
Datawatch Systems is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. It is the policy of Datawatch Systems to strictly prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability, citizenship, past, current or prospective military service, protected veteran status or any protected class recognized by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination from employment. E/O/E/M/F/D/V
Salary : $19