eCommerce Customer Service Representative

We are seeking a dedicated and enthusiastic customer service professional to join our team! This role is pivotal in ensuring a seamless shopping experience for our customers and online shoppers. If you have a passion for customer service and thrive in a dynamic eCommerce environment, we want to hear from you

Primary Responsibilities:

• Customer Assistance: Guide and assist customers in making purchases.
• Communication: Respond to customer inquiries via phone and email regarding orders, products, and issues.
• Order Management: Create, verify, and qualify new orders using our POS system.
• Tracking and Follow-Up: Monitor orders and provide timely updates to customers.
• Operational Logistics: Plan for and travel to on-site pop up stores to interact directly with our Members. Will also assist with overall inventory management.
• Claims Resolution: Handle claims and resolve customer problems efficiently and professionally.

Qualifications and Needed Skills:

• Experience: Previous experience in eCommerce retail sales.
• Technical Proficiency: Direct experience with POS systems and eCommerce platforms required. A good working knowledge of MS Office and spreadsheet software will be needed. Must also possess a solid understanding of order processing and fulfillment which should include shipping and receiving.
• Initiative: Strong self-direction and the ability to take ownership of tasks, adapting to changing priorities.
• Communication: Excellent oral and written communication skills and the ability to communicate effectively with a wide range of customers.
• Office Skill Set: Will be required to travel to attend and run pop-up shop events. It will be necessary to lift up to 50 lbs., with or without accommodations, for short periods of time. A valid driver's license is desired.

Perks and Pay:

• Hiring range is between $22.00 - $25.00 per hour, based upon skills and experience.
• We offer both paid vacation and paid sick leave, up to 12 days each for 1st year of employment, and observe 14 holidays.
• Medical/RX, dental, and vision benefits.
• HSA with employer contribution if enrolled in the HDHP option.
• Employer-paid life insurance/AD&D and Long-term disability insurance.
• Flexible spending accounts (health and dependent care).
• 403(b) retirement plan with an employer match that is fully vested.
• Free tickets to Constitution Hall events which includes comedy shows and musical performances.

For additional information regarding the day-to-day duties of this position, and for more information about the Daughters of the American Revolution, please visit our website here:

As an Equal Opportunity Employer, we are committed to building and retaining a team that represents a variety of skills, experiences, and perspectives. All employment decisions are based on business needs, job requirements, performance, and qualifications without regard to race, religion or belief, national or ethnic origin, gender/sex (including pregnancy), age, physical, mental, or sensory disability, sexual orientation, gender identity and/or expression, marital or domestic partnership status, veteran and military status, family or parental status, or any other status protected under federal, state, or local law. The DAR will not tolerate discrimination or harassment based on any of these characteristics.