Account Manager Facilities Maintenance

DAVACO is a leading provider of high-volume, turnkey services for retail, restaurant, hospitality, and other multi-site organizations. Established in 1990, DAVACO has grown to become a trusted partner for brands seeking to enhance their operations and maintain consistent standards across all their locations. With a comprehensive range of services, including program management, installation, remodels, retrofits, and rollouts, DAVACO ensures that projects are executed efficiently, on time, and within budget.

Facilities Maintenance Department

The Facilities Maintenance Department at DAVACO is dedicated to providing top-notch maintenance and repair services to ensure the optimal functioning of facilities across various industries. Our team of skilled professionals is equipped to handle a wide array of maintenance tasks, ranging from routine inspections and preventive maintenance to emergency repairs and complex renovations.

Essential Functions

As the Account Manager your day-to-day responsibilities are first and foremost to the team you manage. You will be available to provide technical guidance, customer service oversight & general leadership support. You will be the subject matter expert for your team, relative to your customers process & expectations. You will be responsible for managing key customer relationships, which includes but is not limited to resolving escalations, driving pro-active reporting to ensure your team is aligned for success & managing all core requirements to satisfy your customer.

You will have a dotted line to the Ops. Support teams to ensure proper field coverage and financial oversight of your programs is captured to ensure your teams have what they need to be successful. Team size may vary but can be between 4-6 team members depending on program(s) size, with potential for Assistant Account Managers to report under you. Additional responsibilities for the Account Manager include covering all responsibilities for the roles within their team as needed to ensure the customer is taken care of, vetting proposed scopes of work to include pricing, providing financial reporting, projecting trends & leading client meetings.

Requirements

• Highschool Degree or equivalent.
• Bachelor’s Degree in Project Management a plus
• 4 years in multi-site Facilities Maintenance as vendor, vendor aggregator or client.
• 1 years in experience leading teams of 4 in size a plus.
• Intermediate to Advanced Excel Skill’s
• Ability to deal with ambiguity

Qualifications

• Leadership and Team Development: Proven ability to lead, coach, and develop team members for professional growth, fostering a culture of continuous improvement and high performance.
• Client and Team Management: Demonstrated experience in managing 10 dynamic clients and overseeing multiple teams that manage those clients, handling roughly 1,500 requests per month.
• Effective Communication: Strong communication skills to effectively liaise with dynamic teams both in the field and in the office, ensuring clear and concise information exchange.
• Conflict Resolution: Proficient in handling conflict resolution with customers, vendors, and internal teams, maintaining positive relationships and resolving issues promptly.
• Stress Management: Ability to remain composed and effective under frequent stressful situations and tight deadlines, ensuring consistent performance and decision-making.
• Priority Management: Skilled in managing multiple competing priorities to balance the best interests of DAVACO, the clients, and the team, ensuring optimal outcomes for all stakeholders.
• Key Performance Indicators (KPIs): Experience in maintaining and analyzing KPIs for customers and teams, using data-driven insights to drive performance improvements.
• Proactive Issue Resolution: Capable of pro-actively resolving service delivery issues by anticipating client needs and ensuring the right internal and external support is in place to manage customer requirements.
• Customer Service Excellence: Ability to replicate a high level of customer service through teams and build strong client relationships, ensuring satisfaction and loyalty.
• Self-Starter: Driven to identify and solve problems proactively, addressing issues before they impact the customer and continuously seeking improvement opportunities.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

DAVACO LP is an Equal Opportunity Employer and Supports a Diverse, Inclusive Work Environment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Drug-Free Workplace

We maintain a drug-free workplace and perform pre-employment, random, reasonable suspicion, and post-accident substance abuse testing. We also perform pre-employment background checks.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at (214)-706-4018.