What are the responsibilities and job description for the Customer Service Rep position at Davenport Energy, Inc.?
JOB DESCRIPTION
Maintain a Customer 1st Attitude.
Ability to manage large amounts of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives.
Use industry data base software to keep records of customer interactions, process customer accounts and protect documents.
Follow communication procedures, guidelines, and policies.
Go the extra mile to engage customers.
Skills/Requirements
Experience in a Service Industry scheduling and posting/processing work orders
Strong basic math skills
Proficient in both Excel and Word applications
Bookkeeping experience w/data entry capabilities
A willingness to take charge of customer concerns
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of Individuals
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Benefits:
Competitive Pay
Health Insurance with Health Savings Contributions
Dental/Vision/ Life Insurance
401k with company match
Generous Vacation
Paid time off
Sick Pay
Holiday Pay
Company Discounts
Healthy Incentives
Many Extra Perks!
Job Type: Full-time
Pay: $16 - $17.00 per hour
COVID-19 considerations: Davenport Energy follows all CDC guidelines and OSHA requirements.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
COVID-19 considerations:
Davenport Energy follows all CDC guidelines and OSHA requirements.
Ability to commute/relocate:
- Roanoke, VA 24018: Reliably commute or planning to relocate before starting work (Required)
Experience:
- scheduling and posting/processing work orders: 1 year (Required)
Work Location: One location
Salary : $16 - $17