What are the responsibilities and job description for the Automotive Service Advisor/Writer position at David's Automotive Repair?
Job description
We are looking for customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Responsibilities:
- Effectively manage incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Perform state inspections
- Shuttle customers to work or home
Requirements
- Proven customer support experience and genuine desire to help people.
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree or equivalent
- Valid driver's license
- Reliable transportation
- Capable of working effectively on a team.
- Dependable, friendly, and enthusiastic.
- Detail oriented.
- Computer proficiency.
- A clean, polished appearance.
Salary : $42,000 - $104,000
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