Field Warranty Service Representative

Job Description

David Weekley Homes believes Homeowners to be one of our most valuable assets. We are seeking a Highly Skilled Warranty Service Representative, in the Greater Houston Area, to join our team to interact professionally with our Homeowners by responding to their questions and concerns.

This position requires someone who is a self-starter and can work independently, as well as work closely with customers and sub-contractors, in a fast-paced environment while achieving High Levels of Customer Satisfaction.

Warranty Service Representatives (WSR's) must be able to identify and address customer needs, with a goal of total satisfaction. They must be able to handle warranty calls from homeowners by visiting the home to inspect the issue, determine if it is eligible under warranty, and work with the customers and sub-contractors to resolve the issue quickly. WSR's are responsible for warranty resolutions in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.

Job Responsibilities

• Engage with Homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to customer inquiries and warranty concerns
• Conduct research with available resources to satisfy Homeowner inquiries
• Coordinate and schedule all Warrantable repairs with contractors and customers
• Follow-up, inspect, and ensure completion of all repairs
• Maintain daily recordings and documentation of issues and resolutions in the warranty database for Management Reviews
• Hold contractors accountable for results
• Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
• Manage a budget
• Responsible for achieving High Levels of Customer Satisfaction
  
  

Qualifications

• Strong Communication Skills
• A positive attitude
• Ability to solve problems, alleviate conflicts, and deescalate intense situations tactfully
• Must be able to deal with and remain calm in confrontational situations
• The ability to say "no" and overcome objections in a professional manner
• Follow up and follow through consistently to deliver outstanding service
• Have excellent time management, organizational, and scheduling skills
• Ability to multitask and prioritize
• Ability to work individually and as a team member
  
  

Additional Information

What We Offer:

Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 18 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.

We Offer An Excellent Benefits Package That Includes

• Health Insurance - Medical, Dental and Vision
• 401k and discretionary 8% match
• Employee Stock Ownership Plan
• Profit Sharing
• Vacation, Paid Holidays, plus PTO
• New Home Discount for Team Member and Family
• College Scholarship Program
• Community Outreach
• Sabbaticals
• And more!
  
  

David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.