What are the responsibilities and job description for the Workers' Compensation Claims Manager position at Davies Group?
Workers’ Compensation Claims Manager
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America , we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
What’s in Store
Davies Claims North America is looking for an experienced Workers’ Compensation Claims Manager to join our growing team! In this role, you will work closely with Senior Management to oversee the quality and resolution of workers’ compensation claims, ensuring compliance with state and federal regulations, effective cost containment, and high-quality customer service. This position involves leading a team of claims supervisors, adjusters, adjuster trainees, and team assistants while monitoring claim performance and implementing the best practices to optimize outcomes for clients and stakeholders. The responsibilities and duties of this role include :
- Conducting individual meetings with supervisors and employees to facilitate their professional development
- Directing and evaluating supervisor performance through management reports
- Provide oversight to ensure that all benchmarks, including key performance indicators (KPIs) and service level agreements (SLAs), are consistently met
- Ensure timely and accurate reporting of claims to excess carriers, adhering to all requirements to avoid coverage issues
- Maintaining a closing ratio of 97% for claims
- Reviewing and approving reserve requests beyond the supervisory level
- Organizing and leading supervisor meetings with co-managers
- Participating in roundtable discussions and monitoring team meetings
- Ensuring all client profiles are kept up to date
- Attending client meetings as needed
- Assisting with conducting internal branch audits
- Addressing issues related to FMLA, disability, and probation status in coordination with senior management and HR
- Contributing to proposal development and presentations for new business opportunities as requested
- Carrying out responsibilities including hiring, conducting performance evaluations, and managing budgets
- Carrying out other duties as assigned or requested by Senior Management
This role is a full-time, hybrid position based in Lakewood Ranch, FL.
Your Expertise, Skills, and Abilities
Benefits
At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes :
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.
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