What are the responsibilities and job description for the Care Coordinator position at Daybreak?
Summary
Provide individualized, therapeutic-based support to youth and young adults (YYAs) experiencing homelessness. Support YYAs in quickly securing safe and stable housing while connecting them to resources that promote long-term stability and overall well-being. Work closely with clients to create individualized service plans that emphasize self-sufficiency, community integration, and holistic care, tailored to each client’s unique needs and strengths.
The Care Coordinator builds trusting relationships with YYAs and collaborates with service providers to connect clients to housing, employment, healthcare, and personal development opportunities. This role requires active collaboration and teamwork to meet client needs, achieve program goals, and ensure consistent adherence to policies and procedures. The role requires strong communication skills, cultural competence, persistence, and a passion for helping young people move from homelessness to stability and independence.
Duties and Responsibilities
Case Management and Client Support
Ensure all care coordination and housing-focused services are rooted in Housing First for Youth principles, prioritizing rapid placement in stable housing without preconditions while offering flexible, youth-centered support that promotes independence and resilience for long-term success.
Provide individualized case management services, life skills education, and linkage to educational, employment, financial, medical, housing, and other social resources tailored to the YYA’s treatment plan goals.
Foster life skill development, social skills enhancement, and housing stability through personalized support, empowering YYAs to overcome challenges and achieve their goals.
Develop and oversee the implementation of individualized treatment plans with YYAs and their service teams, identifying strategies or treatment options to ensure progress toward YYA goals.
Engage, mentor, and meet with YYAs regularly as determined by program standards, promoting trusting relationships while delivering care coordination services that align with Housing First for Youth principles, including YYA choice and trauma-informed approaches.
Conduct home visits as needed, ensuring at least one visit per month to the YYA’s apartment to assess progress and identify areas for growth as they work towards independence.
Assist YYAs in developing schedules to track activities and appointments, ensuring consistency and follow-through. Accompany YYAs to court dates, SSI hearings, and other appointments, advocating for their needs when appropriate.
Assist YYAs in developing an exit plan and provide aftercare services to ensure long-term housing stability.
Collaboration and Coordination
Act as a central point of communication among team members and external community providers to promote a collaborative, youth-centered approach. Regularly evaluate progress and adjust strategies as needed to ensure YYA goals are achieved.
Collaborate with Daybreak providers and external community partners to help YYAs progress toward their individualized treatment plan goals.
Coordinate YYA’s activities with the service team, ensuring their needs are met and barriers to success are identified and addressed promptly. Provide guidance and support to ensure responsibilities are completed successfully.
Documentation and Compliance
Maintain monthly productivity according to standards set by Senior Management by providing individual and groups services, as appropriate.
Maintain accurate YYA records in compliance with agency procedures and funder requirements, ensuring all documentation is completed within a timely manner per agency standards.
LEVEL I
- Bachelor's degree in social work, human services, psychology, criminal justice or a related field from an accredited four-year college or university is required.
- LSW/LPC licensure is preferred.
- A minimum of two (2) years of program management or case management experience is required,
- A minimum of two (2) years of experience working directly with youth and young adults is required, those experiencing homelessness or housing instability preferred.
LEVEL II
- Master’s degree in social work, human services, psychology, criminal justice or a related field from an accredited four-year college or university is required.
- LSW/LPC licensure is preferred.
- A minimum of two (2) years of program management or case management experience is required,
- A minimum of two (2) years of experience working directly with youth and young adults is required, those experiencing homelessness or housing instability preferred.