What are the responsibilities and job description for the Front Desk Agent position at Days Inn Del Rio by Wyndham?
Front Desk Clerk
Front desk Agent represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care.
Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
Maintains an inventory of vacancies, reservations and room assignments. Possesses a working knowledge of the reservations department.
Take same day reservations and future reservations when necessary.
Know cancellation procedures . Know room locations, types of rooms available, and room rates. Registers arriving guests and assigns rooms. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests , and part-day rooms. Coordinates guest room maintenance work with the maintenance division. Uses persuasive selling techniques to sell rooms and to promote other services of the hotel . Knows daily activities and meetings taking place in the hotel. Reports any unusual occurrences or requests to the manager. Listen and resolves guest complaints in a professional and courteous manner. Processes guest check- outs and handles monetary transactions. Maintains customers' privacy. Maintains a high level of professional appearance and demeanor. Performs other duties as assigned.
Ability to communicate with the public , hotel staff, and management in a professional manner. Ability to understand and adhere to proper credit card and cash handling policies and procedures. Ability to learn safety, emergency, and accident prevention policies and procedures. Knowledge of proper telephone etiquette. Ability to work a flexible schedule, including weekends and holidays. 8 hour shifts.
Job Type: Full-time
Pay: $10.00 - $11.00 per hour
Expected hours: 32 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Required)
- Front desk: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Salary : $10 - $11