What are the responsibilities and job description for the Front Desk Agent position at Days Inn sturgis?
Job Overview:
We are seeking a professional and courteous Front Desk Agent to join our team. The ideal candidate will have a background in hospitality management and possess excellent customer service skills. This position is based in a hotel/resort setting and requires proficiency in phone systems and multitasking.
Responsibilities:
- Greet guests upon arrival and provide exceptional customer service
- Check guests in and out of the hotel
- Answer phone calls and direct them appropriately
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Requirements:
- Previous experience in a front desk or hotel setting is preferred
- Strong customer service skills with a friendly and professional demeanor
- Proficiency in phone systems and basic computer applications
- Excellent phone etiquette and communication skills
- Ability to multitask in a fast-paced environment
- Bilingual or multilingual abilities are a plus
- Knowledge of hotel management systems is advantageous
This Front Desk Agent position offers an exciting opportunity for individuals passionate about providing top-notch hospitality services. If you meet the requirements and are eager to contribute to a positive guest experience, we encourage you to apply.
Job Type: Full-time
Pay: From $14.14 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Morning shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Sturgis, SD 57785 (Required)
Ability to Relocate:
- Sturgis, SD 57785: Relocate before starting work (Required)
Work Location: In person
Salary : $1 - $14