What are the responsibilities and job description for the Hotel Front Desk Clerk position at DAYS INN & SUITES?
Job Overview:
At our Days Inn & Suites by Wyndham Hotels, we are looking for a welcoming and professional Front Desk Agent to join our team. As a Front Desk Agent, you will serve as the initial point of contact for our guests, delivering exceptional customer service to ensure a pleasant stay. This role demands strong communication skills, attention to detail, and the ability to handle multiple tasks in a dynamic environment.
Responsibilities:
- Warmly greet guests upon arrival with a friendly demeanor
- Efficiently check guests in and out of the hotel with precision
- Answer incoming phone calls and address guest inquiries promptly
- Provide information about hotel amenities, local attractions, and dining options
- Assist guests with reservations, room changes, and special requests
- Handle guest complaints or issues professionally and promptly
- Maintain cleanliness and organization at the front desk area
- Collaborate effectively with housekeeping and maintenance teams to guarantee guest satisfaction
- Perform night audit tasks when required
Qualifications:
- Prior experience in guest relations or customer service is advantageous
- Familiarity with phone systems and hotel management software is a plus
- Exceptional phone etiquette and communication skills are essential
- Proficiency in multiple languages is highly valued
- Strong problem-solving abilities and capacity to handle challenging situations calmly
- Knowledge of hospitality industry standards and practices
Job Types: Full-time, Part-time
Pay: $11.50 - $13.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Salary : $12 - $14