Resident Opportunity and Self Sufficiency (RO

JOB SUMMARY:

The primary purpose of this position is to manage and oversee a variety of projects and activities for Greater Dayton Premier Management ("GDPM" or "Agency") as they relate to helping residents to become self-sufficient. These services should enable participating families to increase earned income, reduce or eliminate the need for assistance, make progress toward achieving economic independence and housing self-sufficiency, or, in the case of elderly or disabled residents, help improve living conditions and enable residents to age-in-place. You will also plan, develop, and implement programs and services for residents, connect residents with needed resources, work with existing partners and establish new partnerships to leverage additional resources and opportunities for residents. You will also provide direct services to residents including social, instructional, homeownership and rental counseling, employment assistance, life skills classes, educational and computer workshops, after school and summer camp programs for youth and other resources as needed. The incumbent will plan, implement, and organize the ROSS grant programs and to ensure that ROSS grant activities and expenditures comply with HUD guidelines. The incumbent is also responsible for building partnerships with community organizations as a means to further the GDPM's mission and its vision. The coordinator will be directly involved in the creation of new programming as well as act as a liaison for residents and the resident advisory board that represent the residents. The incumbent should be knowledgeable in community partnerships, project management as well as self-sufficiency practices. Responsibilities also include periodically evaluating program success, preparing program/grant reports, and assessing resident needs in developing new programs and policies. This position is funded by a three-year grant from HUD which is eligible to renew every three years. The program depends heavily on goals and metrics with a focus on strategic outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The below statements describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Develop and maintain a comprehensive network of education, training, mental health, substance abuse, economic development and other supportive services for youth and adults.
• Markets the program to residents. Develop methods and programs for reaching clients who need services but do not on their own have the initiative seek them.
• Create and maintain a directory of available service resources and act as a liaison between participants and providers.
• Develop and implement new programs and services for residents and meet objectives as specified in the ROSS Service Coordinator Grant.
• Identify needs, define clear and measurable goals to address those needs and connect with resources. Document participant progress and re-evaluate services for adequacy.
• Assist participants in completing all necessary application and enrollment forms.
• Have regular contact with clients including in person, by phone and in writing.
• Complete paperwork, monthly reports, and case notes accurately and on a timely basis.
• Coordinate referrals to and/or provide on-site supportive services for ROSS participants including but not limited to mental health, GED programs, employment workshops, financial education, and substance abuse programming with appropriate community agencies. Expand offerings as appropriate.
• Pro-actively develop and promote self-reliance activities for families including but not limited to Financial Counseling, Homeownership and GED programs. Arrange for education sessions on such topics as tenant rights and responsibilities; elderly abuse; aging-in-place and maintaining independent living.
• Continuously seek out new program funding sources, write for public and private grants and work toward program sustainability.
• Coordinate with the FSS program as needed and available to ensure fluid transfer of participants between programs to support resident progress toward self-sufficiency.
• Evaluate needs and gaps in services and work to identify solutions.
• Responsible for assisting in the development and organization of resident councils for all of GDPM's multi-family communities, as well as in the development and organization of a Resident Advisory Board (RAB).
• Liaison with the RAB, participate in meetings and resident activities, and coordinate public hearings for resident input.
• Provide weekly and monthly report to the ED on progress and areas for improvement. Submit required HUD reports.
• Responsible for developing and overseeing all resident volunteer activities, as well as programming to include (but not limited to) community gardens, site clean-up and other to be determined activities.
• Advises Executive Director on areas of resident concern. Monitors and suggests strategies that could improve overall GDPM’s effectiveness and lower GDPM costs and provide improved services to the residents.
• Attends trainings to further the mission of the ROSS grant programs as well as the mission of the Housing Agency.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Behavioral Competencies:

This position requires incumbents to exhibit it the following behavioral skills:

• Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
• Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitor s and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.
• Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.
• Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for ones; own work; does fair share of work.
• Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.

Job Competencies:

• Extensive knowledge of federal, state and local regulations, including HUD directives
• Comprehensive knowledge of policies, procedures, goals, objectives, operational entities, requirements and activities as they apply to the Agency
• Utilize substantial knowledge of strategic planning and execution
• Ability to apply strong analytical and information-management skills
• Ability to plan, prioritize, lead, and manage multiple projects and implement process improvement opportunities consistent with the Agency strategic plan
• Ability to maintain confidentiality
• Experience with project management, planning, and organization
• Strong oral and written communication skills
• Ability to lead effectively and mentor others

Education, Experience and Certifications:

• Have a minimum of a Bachelor’s degree in social work, or related field; or appropriate work experience.
• 3 years’ progressive experience in resident services coordination preferred; or an equivalent combination of education and experience.
• Must have valid driver's license and be insurable under GDPM policies.
• Possess working knowledge and understanding of methods and techniques of effective case management and assessment skills.
• Strong writing skills to write grants, grant reports, generate promotional material and public relations releases.
• Must be willing to work beyond normal working hours and on weekends when necessary.

Computer Skills: To perform this job successfully, an individual should have strong computer skills (MS Word. MS Excel, MS PowerPoint, and MS Outlook). Must be able to learn other computer software programs as required by assigned tasks. Experience with Yardi software a plus.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must occasionally transport up to 25 pounds.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environment, moderate noise level.