Electrical Coordinator

For more than 10 years, DBK has been the industry leader and expert in multifamily, commercial, and hospitality renovations and new construction, as well as delivering unparalleled service to the HVAC, Electrical, Renovations, and Plumbing sectors. Our commitment to excellence goes beyond constructing buildings and mechanical installations. It is a fiber of our company and a principle shared by our employees and vendor partnerships. At DBK, you should expect higher standards.

DBK, Ink. is looking for a motivated and dependable Coordinator for the Electrical Department that has a strong desire to continue pursuing this as a career and is motivated to continue learning skills and gaining experience within our construction department. The Electrical Coordinator skillfully evaluates each customer call for their severity, needs or concerns and matches them with the appropriate technicians. Keeping a watchful eye on the GPS tracking system and is always aware of the location of each technician. As priorities quickly change, so does the scheduling. The appropriate handling of the daily tasks requires accuracy and a detailed transfer of information while understanding there is often little time to do so. The ideal candidate will have an attention to detail even under pressure and excellent organizational skills.

Duties & Responsibilities:

• Maintains the electrical technicians’ schedules.
• Schedules technicians return trips with customers to complete work after arrival of parts.
• Enters service calls, schedule calls, and generates call debriefing with electrical technicians daily.
• Responds to customer inquiries regarding company schedule and requested lead times, prepare service invoicing, and general inquiries.
• Responds to technician request both by e-mail and phone.
• Follows up and schedules preventative maintenance service appointments.
• Reviews completed work orders for accuracy.
• Prepares invoices and timecards for processing.
• Participates in all company-sponsored training classes.
• Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
• Prepares weekly work reports for the Electrical Manager.
• Assist or cover for other coordinators with calls when needed.
• Other tasks and responsibilities as assign.

Basic Qualifications:

• Minimum two years of experience in related industry dispatch and coordination.
• Geographical knowledge of the service area and/or map reading skills.
• Advanced communication and customer service skills.
• High School Diploma or GED
• Excellent verbal and written communication skills
• Minimum five years’ experience with Microsoft Word, Excel, Outlook, and general software navigation.
• Electrical knowledge (Preferred)

Additional Qualifications:

· Always maintains a professional image by:

o Following safety policies and procedures

o Abiding by all DBK standards of performance and code of ethics.

o Maintaining a courteous and professional demeanor with all customers and associates.

· Strong attention to detail.

· Detail oriented and highly organized with the ability to handle multiple tasks and assignments.

· Possess a strong personal desire for improvement.

* DBK do not do visa sponsorship.

** DBK is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at DBK via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from DBK HR/Recruitment will be deemed the sole property of DBK, Inc. No fee will be paid in the event the candidate is hired by DBK, Inc. as a result of the referral or through other means.

EEO Statement: DBK does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Electrical: 2 years (Preferred)
• Administrative: 3 years (Required)

Language:

• Spanish (Preferred)

Ability to Relocate:

• DeBary, FL 32713: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person