Service Technician

Ready to Be a Part of Something Big?

Join DBSI, an innovative design-build company at the forefront of revolutionizing the banking industry. Our proven process transforms how banks and credit unions serve their communities. Picture this: your last visit to a financial institution—probably underwhelming, right? Our solution addresses this by ensuring our clients provide an exceptional advisory experience, positively impacting their clients' financial future. Our approach involves identifying industry problems and crafting game-changing solutions, all centered around providing exceptional service. It sounds simple, but it's working! DBSI is recognized among the Inc. 5,000 Fastest Growing Companies, labeled Most Innovative, completed over $1B worth of work, and earned rave reviews nationwide.

What Are We Looking For?

We're on the lookout for a dynamic team player with expertise in servicing various banking equipment, including cash recyclers, alarm systems, and drive-thru systems. We need someone who goes above and beyond, ensuring the job is not only done but done exceptionally well. We're seeking an individual who can represent our brand, maintain the highest quality of work, and excel at building positive and effective client relationships.

Who Are You?

• You are passionate about your job and take pride in your work.
• You are comfortable being the face of our company, ensuring the utmost customer service and quality of work.
• You communicate relevant information to clients about the service being performed, providing peace of mind that they've hired the right company.
• You are open to occasional overnight or weekend work to ensure the job is done right.
• You are comfortable using electronic devices to complete service work orders.
• You are responsible, with inventory and company vehicles provided.

We are particularly interested in candidates with prior experience servicing banking equipment or retail cash devices such as cash recyclers, ATM, and smart safes.

Key Responsibilities:

• Service: Accurately service various forms of equipment in client branches, identifying and communicating any issues to maintain a high level of functionality.
• Schedule and Inventory Management: Manage workload to complete daily scheduled service requirements and maintain inventory control of parts and equipment on the company vehicle.
• Customer Service: Deliver a high level of customer support, confidently communicating with clients, maintaining professionalism on job sites, and communicating any unresolved issues with the team and upper management.

Competencies:

• Demonstrates a strong understanding of servicing cash automation equipment and cash recyclers or other banking equipment.
• Demonstrates a strong understanding of troubleshooting equipment performance issues.
• Ability to interact and clearly communicate with internal and external stakeholders in person, via email, and over the phone.
• Demonstrates a strong understanding of ARCA and Diebold products. (Essential)
• Ability to work autonomously and manage multiple daily client requirements.
• Displays a professional attitude when working with clients and on job sites.
• Demonstrates resourcefulness, accountability, and outstanding attention to detail.
• Experience with DMP alarm systems is highly preferred.

Your Opportunity: What we offer is an incredible culture, a competitive salary, profit sharing, generous medical insurance coverage, paid time off, 401k match, the luxury of working in an award-winning environment, and a place where you can make a difference.

Life at DBSI: At DBSI, we break away from the typical corporate environment. We keep it loose and fun, yet professional. Imagine working in an environment where the mantra is “create the company you’d want to hire.” We continuously build the right place to work and solutions that align with market needs. Here, team members are encouraged to take charge, and integrity rules all. We trust and respect everyone to do their jobs to the best of their abilities. Learning new skills, mentoring team members, and exploring personal development are all welcome and encouraged here. DBSI promotes from within, offering team members the opportunity to rise with us.

As a team member of DBSI, you will be integral to our company’s success.

Ready to be part of a winning team? Apply now and be part of our mission to redefine an entire market!

Pay rate will be determined by experience.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Overtime

Supplemental Pay:

• Bonus opportunities

Application Question(s):

• Do you have experience servicing DMP Alarm systems, ARCA products, or Diebold products? Please describe your experience with these systems.
• Have you worked with ACRA machines or TCR equipment? If so, please explain the type of work you did and your level of expertise.
• Have you serviced NCR ATMs and/or TCRs? Please describe your hands-on experience with these machines, including any troubleshooting or repair work you've done

Experience:

• Customer service: 1 year (Required)
• Hardware servicing and troubleshooting: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Eugene, OR 97404: Relocate before starting work (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person

Salary : $25 - $30