Applications and Data Analyst

The Applications & Data Analyst will serve as a point of contact for departmental and programmatic technical specialists and liaisons and must be computer proficient with significant technical aptitude and the ability to use and manage a variety of computer programs, enterprise applications, mobile devices. They must possess a positive and professional attitude with an ability to work independently and in a team environment. The analyst will establish and maintain effective working relationships based upon mutual trust, respect and cooperation with manager(s), co-workers, and vendors. They will react quickly and adapt to changes in priorities, circumstances, and direction with a keen ability to troubleshoot issues. The primary focus of this position will be to ensure instructional excellence in utilizing learning tools and environments for existing applications as well as new solutions. In support of department and agency objectives the analyst will support initiatives from inception to completion by ensuring successful identification, implementation, and acceptance of varying projects. They will be responsible for effectively training all stakeholders using varying methods including but not limited to learning management systems, instructional materials, knowledge-based articles, and workshops.

Responsibilities:

• Identify, research, recommend and implement varying instructional solutions and applications for centralized administration and assistive technology.
• Serve as a data and analytical consultant for key internal stakeholders by developing plans and analyzing data in support of various initiatives.
• Prepare reports and analysis to identify and interpret trends or patterns in both simple and complex data sets for values and new opportunities.
• Ensure instructional excellence in utilizing learning tools and environments from inception to completion. This includes but is not limited to instructional strategies and goals, training, support, learning management systems, electronic health record systems, assessment techniques for measured learning, and appropriate integration of instructional technologies, troubleshooting and best practices.
• Identify needs, requirements, and pricing for the use of technology and the ongoing monitoring of these tools, software, and platforms.
• Define requirements and scope for project implementations and work closely with programs and departments on technology integration during planning and design; consult with the appropriate liaisons, both individually and in teams, on established standards for development, implementation, and deployment.
• Ensure the effective use of existing applications and deliver new solutions on time and with high quality.
• Develop and maintain metric reports and dashboards for measuring effectiveness, identifying, and analyzing patterns and trends, as well as business impact of existing and new technologies.
• Use statistical tools to identify, analyze and interpret patterns and trends.
• Develop, promote, and provide guidance, training and support of current and future technologies and tools across the organization by developing technical and end user documentation, knowledge-based articles, technical notes, end user training documents, etc.
• Demonstrate and use effective analysis, project management, course management and evaluation skills to train and enhance the strengths of individual employees, assisting them to provide multiple modes of learning, to utilize the learning management system, multimedia, and other modalities effectively, while providing innovative solutions and constant improvement to the application of instructional technology in blended and online courses.
• Develop and deliver training workshops and conduct regular course quality reviews, provide recommendations for course improvement, and promote good practices of teaching and learning with technology.
• Introducing and incorporating appropriate technology for instruction, handling support issues related to such use cases, and leading employee training on both digital and non-digital platforms.
• Work closely with the Director of IT to implement device and software deployment and migration plans.
• Provide second and third level support services to employees for complex, technical and configuration issues related to all applications.
• Efficiently diagnose, isolate, troubleshoot and resolve technical issues for both hardware and software for submitted help desk tickets.
• Recognize and escalate difficult technical issues within the organization to external vendors and work with support and/or product development personnel to troubleshoot and work around product issues.
• Stay up to date on all the latest technologies.
• Adhere to company established security procedures and confidentiality.
• Maintain 24/7 availability and provide after-hours support as needed with participation in the on-call rotation.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree
• 4 years of experience in Information Technologies, or another related area with experience supporting varying applications and technologies for a non-profit, healthcare and/or education environment.
• Demonstrated experience with call tracking/ticket management systems, varying non-cloud and cloud-based applications & technologies, troubleshooting hardware, mobile devices, and mobile device management.
• Self-motivated, proactive, resourceful, with an ability to prioritize, organize and successfully work independently on several projects simultaneously while maintaining a high level of attention to detail and accuracy.
• Strong verbal and written communication skills, with an ability to present and speak in front of groups.
• Current, valid, NYS Driver’s Licenses with the ability to travel to various locations.

Essential Physical Demands:

• Average dexterity to effectively work with standard office equipment.
• Able to maneuver and position oneself to install, remove and inspect various equipment at different heights.
• Able to lift, move and transport varying IT equipment up to 50 pounds.

DDI is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to actual or perceived race, color, sex, pregnancy, reproductive decision making, gender expression or identity, national origin, disability, military status, creed, religion, age, sexual orientation, marital status, genetic information, status as a victim of domestic violence or any other group protected by federal, state or local law. We are committed to creating a deep sense of belonging and a culture where all applicants and employees feel welcomed, valued and respected. We are people inspired by purpose.