What are the responsibilities and job description for the Sales Engineer position at DealerOn, Inc.?
Job Description:
The Sales Engineer (SE) provides prospects and Sales team members with sales-based and technical demo and presentation support, conducts SEO audits as requested, and customer solution engineering for large sales opportunities. The SE also supports the development and acceleration of the pace of sales by providing technical assistance and coordination for issue escalation management between Sales and supporting organization including Customer Service, Implementation, and Customer Success Management.
Essential Functions:
- Presents our products / solutions to prospects
- Negotiates & Closes New Business
- Conducts prospecting activities to develop New Business & support Existing Business retention
- Provides demo support to Sales team members.
- Works with Sales team members as requested in the design of solutions to customer problems and sales opportunities.
- Takes responsibility for customer issue escalation from the sales team, attempting to resolve issues prior to escalation to the technical service and implementation teams.
- Acts as the single point of contact to the technical service and implementation teams for Sales escalations, overseeing progress on escalated issues.
- Coordinates issue resolution progress and status to the customer and the Sales team member who escalated the issue.
- Conducts SEO audits as requested by Sales team members.
- Other duties as assigned.
Required Skills and Experience:
- Bachelor’s Degree or equivalent
- Strong computer & digital literacy skillset
- 2 years of automotive B2B sales experience, inclusive of an understanding of dealership tools including, DMS, CRM benchmarks, Inventory Management, etc.
- 1 year experience in a customer support or service capacity
- Ability to create and deliver presentations tailored to the audience needs
- Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines
- Proficient in Salesforce (or equivalent), presenting PowerPoint Slide Shows, Virtual Meeting tools (Zoom, or equivalent), Excel, Microsoft Word and Outlook
- Proficient in Website feature knowledge and Digital Advertising concepts including Google Ad Words, Google Analytics, Facebook social media advertising, etc…
#LI-Remote
About Us:
We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.
Perks and Benefits:
Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:
- Medical, dental and vision insurance
- Company matched 401K plan
- Flexible PTO Sick Leave
- 4 weeks paid Parental Leave
- 8 Paid National Holidays
- State of the art technology
- Company-paid basic Life Insurance
- Voluntary supplemental Life Insurance
- Voluntary long-term/short-term disability insurance
- Voluntary Pet Insurance
- Optional Healthcare/Dependent Care FSA Account
DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).