Director of IT Services

As the Director of IT, you will be responsible for overseeing and managing the technical infrastructure, support and operations for our clients and internal teams in the Southeastern US region. Your primary objective will be to ensure the smooth and efficient functioning of all technical systems and processes, and to drive continuous improvement initiatives to enhance operational effectiveness. You will lead a team of technical professionals and collaborate with cross-functional departments to align technical operations with overall business objectives for our clients and internal structures. The IT Director plays a critical role in ensuring the reliability and efficiency of an organization's technical infrastructure. By overseeing operations, leading teams, and implementing best practices, you will contribute to the success of the organization, its technological capabilities and customer loyalty/satisfaction.

Responsibilities

Responsibilities include but are not limited to:

Operations Management:

• Establish and enforce standard operating procedures (SOPs) to streamline technical operations and ensure consistent performance.
• Monitor system performance, troubleshoot issues, and lead resolution efforts to minimize downtime and disruptions.
• Implement disaster recovery plans and procedures to safeguard critical data and systems.
• Collaborate with cross-functional teams to define operational metrics, track performance, and implement improvements as needed.

Team Leadership:

• Recruit, train, mentor, and motivate a team of technical professionals, providing guidance and support in their career development.
• Foster a collaborative and innovative work environment, promoting knowledge sharing and cross-functional collaboration.
• Conduct performance evaluations, provide feedback, and address performance issues in a timely manner.

Technical Infrastructure Management:

• Develop and implement strategies for the design, deployment, and maintenance of technical infrastructure, including networks, servers, storage systems, and cloud platforms.
• Ensure high availability, scalability, and security of technical systems to meet business requirements.
• Stay up to date with emerging technologies and trends and evaluate their potential for improving operational efficiency.

Compliance and Security:

• Ensure compliance with relevant regulations, industry standards, and best practices in data privacy, security, and disaster recovery.
• Implement and maintain robust security measures to protect the organization's technical infrastructure and sensitive information.

Knowledge, Skills, and Qualifications:

• Bachelor's degree in computer science, information technology, or a related field; OR equivalent work experience (10 years) in technical operations, infrastructure management, or a similar role.
• Experience and comfort in communicating and negotiating with C-Level Executives.
• The ability to speak IT to end users that may not speak IT (This is a client facing position).
• Your teams will often be deployed at client sites, and you may be required too as well.
• Strong knowledge of network architecture, cloud computing, data center operations, and IT security.
• Excellent leadership and team management skills, with a track record of building and developing high-performing teams.
• Strong problem-solving and decision-making abilities, with a focus on driving continuous improvement.
• Experience working in an MSP or solutions provider environment, or a consulting background is highly preferred
  Relevant certifications (e.g., ITIL, CCNA, CISSP) are a plus.