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CUSTOMER SERVICE REPRESENTATIVE

Dedicated Logistics
Martinsburg, WV Full Time
POSTED ON 1/16/2025 CLOSED ON 4/15/2025

What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Dedicated Logistics?

As a Customer Service Representative, you would be responsible for professionally representing DLI to our customers with knowledge and skills to provide them the product or service they need.

Why you'll love working at DLI

  • Hourly pay rate ranging between $17-18 with overtime starting after 40 hours worked in a week.
  • Full benefits plan including medical, dental, vision, prescription drugs, 401k with profit-sharing, PTO and holiday pay.
  • Valuable employee discounts on things like cell phone plans, electronics, cars and restaurants.

What you can expect to be doing

  • Professionally and accurately provide support to our customers via inbound and outbound calls and / or emails.
  • Work with management to resolve complaints concerning freight, deliveries, etc.
  • Work with cross functional teams to track orders to ensure on-time deliveries.
  • Provide clerical support including overseeing paperwork associated with claims and maintaining corresponding files.

    • Requirements

  • At least 1 year of relevant work experience
  • Excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize and prioritize work
  • Working knowledge of Microsoft Outlook and Excel

    • Schedule : Monday-Friday 8am-4 : 30pm

    Salary : $17 - $18

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