Inside Wholesale Account Executive

Deephaven was founded in 2012 to provide mortgages to the millions of Americans who, for one reason or another, are unable to qualify for a traditional, government-backed loan. Deephaven champions those mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason why they can’t qualify for a traditional loan. Using ingenuity, supported by common-sense underwriting, we continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing. We offer our loans through a network of 1,000 independent mortgage brokers. We also buy loans from more than 200 correspondent partners. Deephaven is headquartered in Charlotte, North Carolina and is owned by Pretium, a highly specialized investment manager focused on real estate, mortgage finance and corporate debt. Job Overview Deephaven Mortgage is hiring for Inside Wholesale Account Executives in the non-QM space. The ideal candidate will possess a strong combination of a quick learner with interpersonal skills, positivity, and be able to take Deephaven’s process, products, pricing, and service to the wholesale broker marketplace in a confident manner. Inside Wholesale Account Executives are expected to increase and grow the Company’s wholesale lending business by developing and maintaining mortgage loan broker relationships and agreements with qualified brokers, banks, and credit unions nationwide. As an Inside Wholesale Account Executive, you will need to work in our office located in the Ballantyne area of Charlotte and show proof of vaccination for COVID-19. What You’ll Do Make daily outbound calls to develop new accounts and follow up regularly to ensure client satisfaction Answer loan pricing and scenario questions Work closely with operations to resolve any issues Work with partners to assist in account development Manage client expectations and develop trust Manage tracking and reporting of monthly volume and loan quality Remain up to date with regulatory industry standards and requirements What We Need 2 years of mortgage lending experience Well-developed understanding of mortgage underwriting, processing, closing and sales procedures Excellent interpersonal and account development skills Exceptional customer service skills, with attention to detail and follow through Ability to work well independently, in a fast-paced environment Strong desire to progress, learn and begin a long-term career with the right company Exhibits confidence and empathy when dealing with current and potential customers Accurately represents Deephaven Mortgage and our wholesale team’s capabilities and strengths Conducts himself/herself in a professional manner regardless of the situation Team player committed to excellence, working hard and having fun Experience with Encompass/Point/mortgage origination systems (Preferred) This role is NOT REMOTE. Must live in the Charlotte area to work in office and show proof of vaccination for COVID-19. You Are Someone Who 2 years of mortgage lending experience (D2C or call center experience preferred) Well-developed understanding of mortgage underwriting, processing, closing and sales procedures Excellent interpersonal and account development skills Exceptional customer service skills, with attention to detail and follow through Ability to work well independently, in a fast-paced environment Strong desire to progress, learn and begin a long-term career with the right company Exhibits confidence and empathy when dealing with current and potential customers Accurately represents Deephaven Mortgage and our wholesale team’s capabilities and strengths Conducts himself/herself in a professional manner regardless of the situation Team player committed to excellence, working hard and having fun Experience with Encompass (Preferred) Our Perks Flexible work/life balance with unlimited PTO Competitive base salary and performance-based bonuses 401(k) plan with an employer match Health insurance with a generous employer contribution Employee incentive compensation program Privacy Policy Deephaven was founded in 2012 to provide mortgages to the millions of Americans who, for one reason or another, are unable to qualify for a traditional, government-backed loan. Deephaven champions those mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason why they can’t qualify for a traditional loan.