Customer Service Associate

Hello, you people-oriented professional! Are you someone with exceptional customer service skills who envisions a thriving career in the insurance field? If your answer is yes, Dees Insurance Group is actively seeking a Customer Service Representative to join our team and embark on a promising journey in the world of insurance.

We understand that breaking into the industry can be challenging, which is why we're here to support you. We offer to cover the cost of your licensing and provide comprehensive training on all the essential insurance knowledge and systems needed for your success. We're in search of an individual who is deeply passionate about their work and prepared to bring their best to a company that places a premium on professional growth and job satisfaction.

In return, we provide a competitive full-time salary, robust health benefits, a 401K plan, and an exhilarating work environment where team outings and happy hours are integral to our everyday culture. This isn't just another job; it's an opportunity to be part of something truly extraordinary and to nurture a limitless career.

So, why wait any longer? Apply now and let's kickstart your insurance industry career together! If you've taken the time to read through this advertisement thoroughly, we're eager to connect with you. Please include a cover letter with your application, and you're guaranteed an interview!

$35,000 yearly

• Record customer interactions and follow up on their experience with our company
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Ensure customer account information is up-to-date

• Answer incoming calls on product and service questions and general client inquiries
• Manage underwriting requests from companies and assist clients in handling those requests
• Identify common customer issues and bring them to the attention to the team to increase client satisfaction and service flow
• Communicate and work with DIG Agents to ensure clients' policies are in good standing

• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• High school diploma, G.E.D. or equivalent
• Strong knowledge of customer interface and interaction

• In-person position
• License is not required (paid-for licensing offered)
• Strong knowledge of handling customer service interactions
• Must possess exemplary interpersonal, communication, and timely follow-through skills
• Professional in both appearance and attitude
• Align with our Core Values

Dees Insurance Group (DIG) is a fun and exciting fast-paced environment, spinning the boring insurance industry on its head. Established in 2012, we are an independent agency offering our clients the luxury of choice. We are located in downtown Sarasota but service the entire state of Florida. We are looking for someone to join our team who has the passion to make work fun and insurance more approachable-check us out on social: @deesinsurance and our raving fans on Google Reviews!

Our DIG Values:

• Act with Integrity
• Forever Growth
• People First
• Wow-Making Excellence
• Contagious Fun!