Dispatcher

DeHart Plumbing, Heating, & Air is looking for a highly organized, customer-oriented, adaptable Customer Service Representative to join our award-winning team! The ideal candidate thrives in a fast-paced work environment and has a strong motivation to solve problems while maintaining a positive, empathetic, and professional attitude toward our customers.

The Customer Service Representative is responsible for all incoming and outgoing calls and functions as the liaison between the company and its customers. The CSR maintains high service standards and is vital to the success of our entire team, and the care of our customers! Plus, call volume bonus and tracking are available!

START YOUR CAREER WITH DEHART TODAY! APPLY NOW: https://go.apply.ci/s/93D9WHec90

Why Work at DeHart Plumbing, Heating, & Air?

When you join DeHart, you become part of a tight knit highly supportive family of HVAC and Plumbing professionals. Our company values employees and supports team members in a culture built on trust, transparency, and a positive work environment. DeHart is proud to have been recognized by Opportunity Stanislaus as one of the Best Places To Work for three years, which means when you come to work with us, you will be part of the best in the home services industry! Find out what it means to love what you do by starting your career with one of the largest providers of plumbing, heating, and air conditioning services who have been supporting our community for over 75 years!

Check Us Out!

• https://www.dehartinc.com/
• https://www.facebook.com/dehartinc

Responsibilities -

• Maintain the Service & Maintenance Technicians daily schedules
• Set the dispatch board and the technicians for service calls
• Maintain the on call schedule for service technicians and customer database with current information
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Maintain DeHart company image standards
• Communicate with technicians
• Participate in company provided training
• Provide support to fellow team members
• Availability to work Saturdays

Qualifications and skills -

• Computer skills including Word, Excel, and Outlook
• Exceptional communication skills
• Excellent customer service and problem-solving skills
• Strong phone contact handling skills and active listening
• Ability to multitask and adapt to change
• Ability to work in a fast-paced environment
• Bilingual preferred but not required
• Must be able to successfully pass Background Check and Drug Testing

Employee Benefits –

• Paid Vacation & Holidays
• Full Benefits (Health, Dental, & Vision)
• 401(k) Matching
• SPIFFs

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Dispatching: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $19 - $25