Parts Expeditor

Primary Responsibilities: Coordinates with technicians, customers, and supply houses in the acquisition and installation of parts and handles all warranty claims.

Specific Duties & Tasks:

• Daily auditing of all incompletes for all Service Professionals.
• Collaborate with Dispatchers to ensure Service Professionals are following incomplete protocol and to schedule installation of parts.
• Accurate and timely completion of Purchase Orders -including PO Management beginning to end and other paperwork pertaining to parts purchasing.
• Orders parts from suppliers and follows up on orders to ensure schedule can be met.
• Timely scheduling of completion [of incomplete] with builders/customers as PO’s are received.
• Processes manufacturer requested forms as needed for gratis parts and equipment.
• Process warranty claims for parts and equipment and coordinates returns and follow up on claims to ensure proper credits are received.
• Order truck stock replenishment per technician requests.
• Quote installation prices to customers, obtain approval and PO/EPO.
• Maintain accurate computer records (every interaction, every time) pertaining to parts.
• Coordinate distribution of parts and supplies to technicians.
• Periodic reporting of incompletes by tech by location.
• Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
• Responsible for special projects as requested by management and other duties/ responsibilities as assigned to meet the ongoing needs of the organization.
• Ensure compliance with all Del-Air policies and procedures.

Competencies:

• Flexibility
• Communication Proficiency
• Collaboration Skills
• Customer/Client Focus
• Technical Capacity

Qualifications:

• High school diploma or equivalent required. Any combination of education, training and experience that demonstrates the ability to perform the duties of the position may be considered.
• One year of administrative experience.
• One year of experience with answering phone calls or in customer service-related position
• Computer literate with expert knowledge in MS Office Suite – Word, Excel, PowerPoint; working knowledge of all office equipment.
• Eligible to legally work in the United States.
• Be at least 18 years of age.
• Ability to speak Spanish, preferred but not required.
• Successfully complete a background check and drug screen.
• Ability to thrive in a team environment.