What are the responsibilities and job description for the Parts Counter Associate position at Del Grande Dealer Group?
Parts Counter Associate
The Del Grande Dealer Group is searching for talented service professionals to join their team. DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for service professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success.
As a Parts Counter Associate, you will create a world-class automotive retail experience by thoughtfully assessing the needs of your guests in the Parts department.
What you'll be working on:
- Oversee the parts sales process from start to finish
- Communicate with staff and customers in a friendly and professional manner
- Converse effectively/efficiently regarding customers’ parts statuses
- Read and understand the parts catalog when looking up and speaking to specific parts
- Answer calls, provide price quotes and necessary information to customers.
- Review body shop estimates to verify the correct parts are ordered and all pricing is in line with the estimate
- Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock
- Notify the Parts Manager of out-of-stock parts or shop materials that need immediate attention
- Locate out-of-stock parts from outside source and submit an emergency order, if necessary
- Make sure all internal requests for parts are billed on service repair order
What you need to bring to the table:
- High school diploma or equivalent and prior auto parts sales experience (preferred)
- Eager to improve in a dynamic work environment
- Strong interpersonal and time management skills
- Ability to read/interpret safety and maintenance documents
- Ability to calculate figures/amounts including: discounts, interest, commissions, proportions, percentages, area, circumference and volume
- Valid driver's license and clean driving record
What's in it for you:
Medical, Dental, and Vision
401K with company match
Flexible Spending Accounts
Employee Assistance Program
Employee Vehicle Purchase Program
More about DGDG:
The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 12 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class" dealership experience.
DGDG's 4 core values of Integrity, Caring, Performance and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produces results that set us apart.
“Be happy” is much more than a slogan. It’s a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we’d be happy if you joined us!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.