Technical Support Specialist, X-ray Level 1

Description

Company Overview: Del Medical is a global leader in providing innovative medical imaging solutions, specializing in advanced X-ray systems designed to enhance healthcare delivery. We are seeking a skilled and dedicated Technical Support Specialist with expertise in X-ray technology to join our dynamic team and contribute to the success of our cutting-edge medical imaging solutions.

Position Overview: As a Technical Support Specialist (X-Ray) at Del Medical, you will play a key role in ensuring the optimal performance of our X-ray systems. Your primary focus will be to provide expert technical support, troubleshoot issues, and collaborate with customers to maximize the efficiency of our X-ray imaging technology.

Responsibilities:

• • Provide expert technical support for Del Medical's X-ray systems, including hardware, software, and associated components.
  • Engage with customers to understand and resolve technical issues specific to X-ray equipment through phone, email, and remote support tools.
  • Diagnose and resolve hardware and software issues related to X-ray systems, ensuring minimal downtime for customers.
  • Offer remote support for X-ray systems, guiding customers through diagnostic procedures and resolution steps.
  • Accurately document all customer interactions, technical issues, and solutions related to X-ray systems in the support ticketing system.
  • Maintain up-to-date knowledge of Del Medical's X-ray product line, specifications, and X-ray imaging technology.
  • Collaborate with cross-functional teams, including engineering and product development, to escalate and resolve complex technical issues related to X-ray systems.
  • Assist in the development of customer training materials specific to X-ray systems and provide training sessions to enhance customer proficiency.
  • Contribute to the continuous improvement of X-ray system support processes, providing feedback based on customer interactions.

Qualifications:

• High school diploma or equivalent; additional technical certifications or relevant degree is a plus.
• 2 years of experience in technical support, with a focus on X-ray systems or medical imaging technology.
• Strong technical aptitude in X-ray imaging technology, including radiography, fluoroscopy, and related components.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Problem-solving skills and the ability to troubleshoot technical issues specific to X-ray systems.
• Familiarity with remote support tools and diagnostic software used in X-ray system support.
• Customer service orientation with a commitment to ensuring customer satisfaction in the context of X-ray technology.

Benefits:

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance coverage.
• 401(k) retirement savings plan.
• Opportunities for professional development and advancement.
• A collaborative and innovative work environment.

Del Medical is an equal opportunity employer.

Qualifications