What are the responsibilities and job description for the Technical Services Analyst position at Del Monte Fresh Produce Company NA Inc?
Purpose of Position:
Highly skilled individual responsible for providing technical support services to customers and internal company operations by providing technical expertise with all aspects related to product quality, quality assurance, post-harvest handling, ripening, distributing, warehousing, and merchandising of Del Monte products. Goals are achieved by developing expertise in these areas and providing technical leadership and service to ensure customer satisfaction with Del Monte Fresh Produce and our products.
Accountabilities
- Train / advise customer base and company personnel regarding proper receiving, ripening, warehousing, shipping, retailing, and merchandising practices for all DMFP products.
- Assist and provide functionally support for all aspects of local QA operations when not engaged directly in other functional activities.
- Work with sales units and customer base to troubleshoot product quality issues and customer claims / complaints.
- Assist sales units and quality assurance with addressing and responding to customer inquiries and requirements for social, food safety, organic, (etc.) certifications.
- Coordinate and chair advisory meetings with customers and company personnel focusing on improving profitability, quality, and operational efficiency. Follow each meeting with a written report detailing recommendations.
- Coordinate daily functions and schedule to meet the needs of Del Monte Fresh Produce customers and internal divisions.
- Develop presentations and technical programs to address areas of customer need and improve customer and Del Monte facility product handling.
- Conduct training and informational seminars for internal company divisions, QA, QC, and Del Monte Fresh Produce customers.
- Conduct field level evaluations of QA, R&D, production, and packaging trials. Provide detailed written reports and analysis of each trial.
- Position can be to 75% travel.
Minimum Skills Required:
- Four-year college degree
- Strong math skills.
- Understanding of basic science concepts in chemistry, biology, and physics.
- Knowledge of Microsoft Office Programs (i.e. Word, Excel, PowerPoint and Outlook).
- Excellent communication skills (i.e. oral and written) in local language.
- Ability to lift 40lb boxes of produce overhead.
Preferred:
- Previous technical, quality assurance, management or supervisory experience related to banana ripening, produce warehouse operations (including transportation), and retail produce handling and produce merchandising.
- Knowledge of production, transportation, distribution, and post-harvest handling of fruits and vegetables.
- Knowledge / experience related to warehouse maintenance and sanitation, refrigeration.
- Fluency in non-local languages
- Experience in tropical product production / QA at the farm or port level.
- Knowledge of statistics.
DEL MONTE FRESH PRODUCE IS AN EEO/AA/V/H
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***Please note: This position does not qualify for relocation expenses. ***
