What are the responsibilities and job description for the Front Desk Agent position at Delamar Hotel?
Delamar Hotel- Luxury boutique hotel is seeking a Front Desk Agent to join their team!
Job description: Welcome and escort arriving and departing guests in a friendly, courteous manner to and from their room accommodations, parking & retrieving guest vehicles, as well as providing general information regarding the hotel and local attractions; maintaining an even flow of guest luggage and belongings to and from guest rooms and providing storage of the luggage promptly and safely; providing personal & professional service to guests for their business and concierge needs.
Company Overview:
Greenwich Hospitality Group is a leader in the boutique hotel industry, operating unique hotels both in Connecticut and beyond. Our team of experienced hospitality professionals is dedicated to providing exceptional guest service and creating personalized experiences that exceed expectations.
Summary
We are seeking a Front Desk Agent to join our dynamic team at our Delamar locations in Westport and Southport. This role is essential in delivering outstanding customer service and ensuring a smooth check-in and check-out process for our guests. Located in a vibrant hospitality environment, this position plays a key role in enhancing the guest experience.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently to ensure guest satisfaction.
- Answer phone calls promptly, providing information and assistance as needed.
- Handle guest inquiries, requests, and complaints with professionalism and care.
- Maintain accurate records of reservations, cancellations, and guest information.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Assist with administrative tasks such as data entry and calendar management.
Requirements
- Previous experience in a front desk or customer service role preferred.
- Strong communication skills with excellent phone etiquette.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in office management tasks and basic computer skills.
- A positive attitude with a commitment to providing exceptional guest experiences.
If you are passionate about hospitality and eager to create memorable experiences for guests, we invite you to apply for the Front Desk Agent position at Greenwich Hospitality today!
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Weekends as needed
Work Location: In person
