What are the responsibilities and job description for the Ticket/Gate Agent (Seasonal) - PIT position at Delta Air Lines, Inc.?
- Vision: Deliver world-class service to all customers.
- Mission: Make every customer feel like the most valued person.
Seasonal Customer Service Agents work between 150 and 800 hours per year, serving our customers in both the ticketing and gate areas at airport locations. Seasonal work will depend on the operational need of the station and location. Seasonal Agents will be subject to recall at any time during the calendar year based on operational demand.
Seasonal Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week.
This position comes with a profit-sharing program and Delta's industry-leading travel privileges (free flights!).
Customer Service Agents serving as a Ticket Agent are the first to greet our customers to guide and assist them with the ticketing and baggage check-in process. You will:
- Greet customers to guide and assist them with the ticketing and baggage check-in process.
- Use a computer to sell, print, and reissue tickets.
- Manage the check-in process, ensuring that customers have the proper travel documentation.
- Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.
- Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
- Practices safety-conscious behaviors in all operational processes and procedures.
- Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.
- Operate jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors.
- Practices safety-conscious behaviors in all operational processes and procedures.
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