Customer Data Solutions Lead

United States, Georgia, Atlanta

Enterprise Digital Strategy

14-Jul-2025

Ref #: 28998

How you'll help us Keep Climbing (overview & key responsibilities)

Delta’s Customer Data team is seeking a Customer Data Solutions Lead to help shape the future of how we deliver personalized experiences at scale. This role is ideal for someone who thrives at the intersection of data engineering, analytics, and product delivery—someone who can translate business needs into technical solutions and ensure those solutions are delivered with quality and impact.

As the Customer Data Solutions Lead, you will own the delivery of foundational customer data products—including Core Profile, Customer History, and Customer Interactions. You will work closely with IT, the Digital Portfolio Office (DPO), and business stakeholders to define requirements, oversee testing, and ensure timely delivery of new capabilities that power personalization, customer insights, and frontline tools.

Responsibilities

• Translate business needs into clear, actionable technical requirements for IT teams
• Coordinate delivery timelines and ensure alignment across IT, DPO, and business teams
• Prototype new core, foundational data sources and help build cases to facilitate IT-productization of those data sources
• Own the end-to-end delivery process, including UAT and stakeholder sign-off
• Triage product defects and support IT in resolution and prioritization
• Shape the roadmap for customer data capabilities in partnership with product manager
• Ensure data products are scalable, reliable, and aligned with enterprise architecture
• Work closely with IT to find opportunities to improve the current data environment to drive efficiencies and future scalability in both traditional EDW environments as well as AWS cloud environments
• Support the creation of enterprise-wide, customer-centric data assets
• Advocate for data quality, consistency, and usability across channels
  
  

Benefits and Perks to Help You Keep Climbing

Benefits

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
  
  

What You Need To Succeed (minimum Qualifications)

• Able to understand business needs and bridge the gap between those needs and IT
• Strong communication skills and a passion for solving complex data problems
• Understanding of how Delta uses data to drive business decisions, for analytics, and within visualization tools (e.g., Tableau, Excel, Python)
• Proficiency in data querying/modeling and able to write SQL queries from scratch and experience with a scripting language to automate those queries (e.g., SAS, Python)
• Able to build good interpersonal relationships with business partners, business analysts, technology teams, and leadership
• Ability to work well with diverse groups in a time sensitive and team environment with minimal direction.
• Be results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
  
  

What Will Give You a Competitive Edge (preferred Qualifications)

• Bachelor’s degree in Data Science, Computer Science, Engineering, Mathematics, related field, or 2-3 years of significant work experience required in a Business Analysis, Data Analytics, and/or Data Creation role
• At least 4 as a data engineer/scientist or related data-manipulation specialty with proven experience processing and creating insights from large data sets
• Understanding of data modeling, data manipulation, and creating enterprise-wide data sets leveraging technical solutions with tools like Spark, NoSQL, DynamoDB, etc.
• Experience with data modeling, ETL pipelines, and API integrations
• Experience in multiple architectural patterns: microservices, REST / GraphQL, containerization, cloud native
• Experience with customer data platforms or personalization systems
• Experience in airline, travel, or customer experience domains
  
  

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