What are the responsibilities and job description for the Patient Service Representative position at Dental Care Alliance?
Overview
We are looking for a Patient Service Representative at Old Bridge Dental to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment. This person will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. All aspects of the job require an exceptional level of customer service and communication skills.
Responsibilities
As the Receptionist, you will play a crucial role in providing exceptional customer service to our patients and visitors through greeting, scheduling appointments, and assisting with inquiries and phone calls.
- Create a warm and welcoming atmosphere by providing exceptional customer service through acknowledging, smiling, and greeting patients upon arrival and dismissal.
- Demonstrate responsiveness by promptly addressing patient questions and concerns in alignment with DCA Policies.
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voice-mail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- Previous experience in a dental, medical, or other health-care office is highly valued.
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Demonstrate exceptional customer service skills as a key attribute for success in this role.
At DCA we don’t just accept differences — we celebrate them and recognize the value this brings to our patients and employees. DCA is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.
The DCA team is best characterized by the relationships we have with our patients and each other. We embrace collaboration which is necessary to innovate in today’s changing world of dentistry . Our culture encourages participation, diversity of thought, innovation, and strong execution.Go further with an Ally
