Dental Receptionist/ Treatment coordinator

Overview
We are seeking a dynamic and compassionate Dental Receptionist/Treatment Coordinator to join our vibrant dental team. This role is essential in creating a welcoming environment for patients while efficiently managing administrative and clinical coordination. The ideal candidate will be energetic, detail-oriented, and possess excellent communication skills to ensure seamless patient experiences from appointment scheduling through treatment planning. You will serve as the first point of contact for patients, handling inquiries, verifying insurance, and coordinating care plans with precision and professionalism. This position offers an exciting opportunity to contribute to a positive patient journey while supporting the operational success of our dental practice.

Duties

• Greet patients warmly upon arrival, ensuring a positive first impression and smooth check-in process
• Manage multi-line phone systems with professional phone etiquette, scheduling appointments, and answering patient inquiries promptly
• Verify insurance coverage and benefits using systems such as Epic, Dentrix, Eaglesoft, or Meditech; perform insurance eligibility checks and pre-authorizations
• Review patient medical records and dental charts for accuracy; update electronic health records (EHR) systems including eClinicalWorks, Athenahealth, or similar platforms
• Coordinate treatment plans by explaining procedures, financial responsibilities, and scheduling follow-up visits
• Assist patients with intake forms, documentation review, and collection of co-pays or outstanding balances using medical billing and coding knowledge such as CPT codes, ICD-10/ICD-9 codes, and Medicare guidelines
• Maintain accurate dental records and ensure compliance with HIPAA regulations to protect patient confidentiality
• Support office management tasks including filing, data entry (10 key typing), and maintaining organized medical records
• Collaborate with clinical staff to facilitate smooth patient flow and timely treatment delivery
• Utilize computer skills in Microsoft Office Suite for documentation, reports, and correspondence
• Handle billing processes related to medical and dental procedures with proficiency in medical collection practices
• Perform appointment scheduling using EMR systems like Dentrix or Eaglesoft; manage cancellations and rescheduling efficiently
• Verify insurance benefits for dental procedures; explain coverage details to patients clearly
• Assist in care plan presentations by explaining treatment options in understandable terms
• Support clinic operations by managing front desk activities such as greeting visitors, answering phones on multi-line systems, and managing patient flow

Experience

• Proven experience as a Medical Receptionist or Dental Receptionist with a strong background in dental clinic operations or healthcare administration
• Familiarity with EMR/EHR systems such as Dentrix, Eaglesoft, Meditech, Epic, or Athenahealth is highly preferred
• Knowledge of dental terminology along with medical coding including CPT codes, ICD-10/ICD-9 is essential for accurate billing and documentation review
• Experience with insurance verification processes including Medicare and Medicaid guidelines is advantageous
• Strong understanding of HIPAA regulations to ensure confidentiality and compliance in all interactions
• Bilingual abilities are a plus to effectively serve diverse patient populations
• Demonstrated ability to handle medical billing, collections, and financial transactions professionally
• Excellent customer service skills with a friendly demeanor; able to manage multiple tasks efficiently in a fast-paced environment
• Proficiency in Microsoft Office applications (Word, Excel) along with typing skills (10 key typing) for accurate data entry
• Prior clinic or hospital experience enhances understanding of healthcare workflows and documentation standards
• Office management experience including filing, record keeping, appointment scheduling, and administrative support is highly valued

Join us to make a meaningful difference in patients’ lives by providing exceptional service while supporting our team’s operational excellence!

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $25