Museum Shop Lead

Description

Museum Shop Lead

POSITION PURPOSE:

Promotes and represents the Denver Art Museum, the Museum Shop by providing high quality customer service to all visitors, while emulating the Denver Art Museums core values. This position assists with the daily operations of the Museum Shop by interacting with and helping visitors, making and processing sales, restocking merchandise, delegating tasks, and supervising associates.

This position reports to the Assistant Manager of Shop Employee Experience.

PRIMARY RESPONSIBILITIES:

• Provide high quality customer service including greeting and directing the customer  
• Completes all POS transactions in a professional and friendly manner
• Aids in the supervision of associates and delegation of tasks on the sales floor to ensure daily business needs are met and run smoothly
• Acts as a role model and source of support for associates
• Assists in the interview process and training of new and current sales associates
• Reconciles POS register at the end of the shift (counting monies and entering data)
• Maintains all Shop departments and areas in a neat and organized manner, and adheres to all cleaning protocols set in place for the museum
• Re-stocks products as needed and communicates product needs to the management team 
• Price and stock newly arrived merchandise
• Acts as a resource for questions relating to the general museum, exhibitions, the museum complex, and surrounding area and attractions
• Keeps up-to-date on product knowledge, including current and new items to be able to answer customer questions
• Stays informed of shop procedures and guidelines for sales, discounts, and actively promotes membership sales and membership renewals 
• Attends museum staff meetings (Huddle and All-staff) as well as attend on-going employee enrichments/training programs and customer service trainings 
• Consistent usage of the Racial Equity Lens in day-to-day operations
• Yearly goal setting to support Racial Equity Roadmap initiatives
• This position may supervise role(s) that are covered by a Collective Bargaining Agreement with AFSCME-CWU

Qualifications

QUALIFICATIONS:

• At least one year of customer service experience
• Ability to use positive language
• Professional, courteous, and respectful
• People-oriented with a focus on inclusivity
• Works well in a team environment
• Detail-oriented with good organizational skills
• Ability to multitask
• Adaptable to a variety of situations
• Dynamic; able and willing to be flexible
• Patience with the ability to listen and understand
• Creative and curious mindset
•  High school diploma or equivalency required.

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

• Required to work evening hours and weekends or holidays where necessary; must be flexible to change hours for exhibitions and events
• Environment: temperature controlled
• Activities: Standing and/or walking for long periods of time, climbing stairs, reaching, bending, lifting, climbing ladders, and help setting up displays and fixtures

POSITION TYPE: This position may be covered by a Collective Bargaining Agreement with AFSCME-CWU. All nonsupervisory roles are either represented or non-represented. Represented means the role is unionized and covered by a Collective Bargaining Agreement with AFSCME-CWU. Non-represented means the role is not unionized.

PAY: The hiring hourly range for the position is $20.00-$23.75 based on experience. A $0.50 language differential is available for hours worked for candidates who have Spanish speaking proficiency.

BENEFITS: A comprehensive medical/dental/vision plan, that can be extended to domestic partner, spouse, and children. DAM 100% paid Life Insurance, and Short/Long Term Disability. Generous sick and vacation paid time off and one personal day. Ten paid holidays. 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements will qualify for the 3% non-elective contribution and 2% match program. A free RTD Eco Pass. Free Telehealth and Employee Assistance Program. Access to Headspace. Two weeks Paid Parental Leave. A free DAM Family Membership. This position is based at the Denver Art Museum, which only has pay to park options, all employees are eligible to receive a free RTD Eco Pass.

NOTE:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We encourage you to apply for a role at the Denver Art Museum even if you do not meet 100% of the bullet points. We believe in cultivating an environment where there is diversity of perspectives, in hopes that we can all thrive in an inclusive environment. The DAM prioritizes adaptability and a human-centered work environment.  We are happy to consider adjustments to job responsibilities to ensure the right candidate will be successful.

We know that searching for a job can be stressful so we would like to give you an overview of the process to manage expectations. This role will require at least one interview with a hiring manager and or panel that will be held in-person at the DAM or through video.   This position will close on July 8, 2024.

DENVER ART MUSEUM:

As an institution, we believe the Denver Art Museum is both a platform for and an amplifier of the voices of people of all races. We acknowledge that Black lives matter and communities of color – Latinx, Indigenous, Black, and others – have been underrepresented in art museums over decades, both internally and externally. We are committed to elevating all voices, artworks and perspectives and strive to support racial equity inside and out.

We prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, or disability, as well as any other status protected by federal, state or local law.

We strive to provide a professional and positive work environment for our employees. The Museum expressly prohibits any form of employee harassment on the basis of age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, disability or any other applicable status protected by federal, state or local law.  Actions based on these or any legally protected characteristic will not be tolerated.

We encourage the freedom of gender expression and/or gender presentation.  As an institution, we do not create barriers that may prevent any employee from expressing behaviors, mannerisms, interests, and appearances that represent their authentic personality or culture. Qualified candidates are expected to exemplify the DAM’s internal values, which include being dynamic, respectful, inclusive, creative, and curious.  The ability to maintain effective and positive working relationships with visitors, employees, volunteers, representatives of public and private entities, policy making bodies, and contractors is critical to the success of this position.

Salary : $20 - $24