What are the responsibilities and job description for the Front Desk / Sales Associate position at Denver Health & Fitness?
***Job Fair - Come meet the team and see the new location - September 21st from 9am - 1pm. (Flyer is below) ***
Front Desk / Sales Associate
Denver Health and Fitness is a Premier Fitness Club with 2 locations in Denver, NC. We are looking for an individual who has a positive attitude, tremendous work ethic, and love being part of a team. We want to add to our amazing customer service and sales team.
This person will be trained to assist with club tours, membership sales, front desk coverage, and other miscellaneous duties. It's critical that the person filling this role be responsible and provide a first-class customer service experience to all members, staff, and guests.
Key Responsibilities
Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the club.
Greet every member and guest with a smile, warm welcome
All Front Desk / Customer Service Team Members will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Denver Health & Fitness members, prospective members and guests.
Answer phones in a friendly manner and assist callers with a variety of questions
Sign guests up for memberships using proper process.
Assist with billing questions and handling member concerns
Inventory management of drinks, cooler goods, and protein bars. Merchandising products and keeping the cooler stocked.
Register all guests / check in members into the gym using proper registration procedures.
Monitor check-ins to identify delinquent accounts and notify / work with the member to correct the issue.
Support the promotion of our DHF Core Values by engaging with members on the club floor, delivering aid, and expressing encouragement in their fitness journeys, all while upholding club regulations.
Carry out tasks related to memberships sales, including registrations, updates to contact/billing information, cancellations, collecting outstanding balances.
Conduct calls and tours for prospects helping them understand membership options and services they desire.
Complete retail transactions accurately and work towards achieving sales objectives.
Every team member is responsible for assisting the housekeeping team and the cleanliness of the club. Refilling paper products, wiping down equipment, and making sure all areas of the club are fully stocked.
Regularly perform thorough walkthroughs of the club; promptly rectify any safety/policy breaches and attend to cleanliness issues.
Quickly manage maintenance and facility concerns, including broken or missing equipment such as dispensers, leaky faucets, and fixtures.
Qualifications and Requirements:
High school diploma or equivalent required.
Must be an Awesome Human
Must be proficient in Microsoft Office Suite
Basic math skills
Must be assertive, enthusiastic, and punctual
Uphold DHF’s Vision, Mission, Values and code of conduct.
Must be comfortable engaging members and upholding policy
Functions well in a fast-paced environment
Customer orientation and ability to adapt/respond to different types of personality
High achiever who works extremely well with a team.
Attend staff meetings
Ability to communicate effectively with both staff and members.
Ability to work at either location DHF1 or DHF2
Compensation / Benefits:
Competitive pay
Complimentary gym membership
401(k)
401(k) matching
Friendly and supportive work environment
Opportunities for growth and advancement
Ongoing training and professional development
Flexible schedule
Paid time off
Employee discounts
Ability to earn extra income in commissions and bonuses
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