Complex Case Manager

Description

The Complex Case Manager (CCM) is a full-time, non-exempt position of Denver Rescue Mission (DRM). The CCM provides people experiencing homelessness with complex high acuity needs or chronic homeless designation with nuanced case management engagement for solutions to housing placement.  

 Core Areas of Responsibility:

• Provide housing focused case management to the most complex cases in our city with the goal of connecting clients to long term solutions paying particular attention to coordination of services and care as well as acquiring vital documents, benefits, and providing housing navigation. 
• Complete documentation such as: case notes, service recording, entries into HMIS/Scribe within 48 hours of client contact. 
• Respond to community collaboration such as emails, phone calls and appointments thoroughly, professionally, and within three business days.
• Transport individuals to appointments that will aid in stability and housing acquisition using company vehicle.
• Service clients both inside DRM properties and out in the community at appointments, outdoor areas, and public places.
• Meet a minimum number of client contacts per day as well as housing placements per quarter.
• Demonstrate respect, cultural competence, and knowledge of trauma-informed care in interactions with participants, staff, and other community providers.
• Develop a case plan with individualized goals based on individual acute needs. 
• Identify action steps necessary to achieve goals and monitor progress through scheduled follow up meetings.
• Perform comprehensive assessment of participant needs.
• Recommend the necessary level of intervention.
• Develop and regularly modify treatment service plan as appropriate.
• Encourage and hold participants accountable to program guidelines.
• Monitor and assess participant progress towards identified goals.
• Work collaboratively to identify and assess escalating crisis situations and respond with appropriate interventions.
• Maintain professional best practices in areas of document storage, confidentiality and professional ethics when dealing with clients and client information.
• Oversee Participant case files to ensure progress.
• Regularly update all case planning records, services, and case notes in SCRIBE including uploading vital documents and ROIs.
• Document all meetings, referrals, and services in SCRIBE and utilize the appropriate templates.
• Attend staff meetings and be prepared for case manager and team meetings to address critical needs and provide creative solutions for engagement and resolution.
• Provide SCRIBE reports, spreadsheets and statistics as requested.
• Facilitate Community Provider appointment with clients including case note documentation in Scribe (DHS, MAT, VA, SSI/SSDI Attorney, RMHS, CO Access).
• Collaborate, communicate, and advocate with service providers in the Government, Medical, Mental Health, Housing, Benefits Acquisition, Employment, Legal, and Veterans, etc. fields to aid clients toward a successful transition into long-term programs or sustainable housing.
• Collaborate with other DRM personnel regarding participant evaluation, goals, and continuity of care.
• Engage in ongoing training as assigned by your direct Supervisor and leadership team.
• Seek to develop a continuing knowledge of the field, what services are provided in the community, and establishing communication with those entities.
• Provide high level of attention to detail in schedule, community connection, documentation while maintaining creativity and flexibility required to establish progress with a high need caseload.
• Other Duties as assigned.

 General Duties

• Initiate and maintain good relations with all DRM departments.
• Maintain the relationships necessary to ensure DRM’s case management efforts reflect a real-time understanding of broader re-housing efforts, availability, requirements, and protocols.

Requirements

• Bachelor’s degree in human services or related field. 
• 1 year of experience in working in underserved populations.
• CAS certification preferred.
• Must have a valid driver’s license and willingness to drive or meet with clients in the community.
• Affirm DRM’s Statement of Faith.
• Proficient in computer skills as well as verbal and written communication
• Time management and organizational skills, being able to independently prioritize the order of tasks and their completion.
• High level of accuracy and attention to detail.
• Ability to professionally engage with clients that are experiencing mental, physical, behavioral and hygienic issues.
• Schedule will include some early mornings and/or late evenings. 
• High level of “team integrated work” requiring strong partnership mentality. 

Salary : $24 - $30