What are the responsibilities and job description for the OFFICE TECHNICIAN (GENERAL) position at Department of Managed Health Care?
Under the general supervision of the Supervisor I, the Office Technician will serve as support to the OTI Administrative Support Unit. The incumbent works effectively with a variety of levels of staff, various OTI teams and will be required to multi-task in an efficient manner. Demonstrate initiative, good customer service, independence, and originality in performing assigned duties. The Office Technician performs a wide variety of clerical and administrative functions as assigned.
Would you like to be part of a close-knit team while protecting consumer health care rights and ensuring a stable health care delivery system? This job is for you, if you're looking for a position that offers variety of administrative support which includes assisting with procurements, contracts, budget tracking, and recruitments, among other rewarding duties. These services support the health care delivery system by ensuring DMHC's program units have the resources, services and tools required to fulfill their duties on a day-to-day basis.
Come join the Department of Managed Health Care and become a state civil service trail blazer as an Office Technician in the Office of Technology & Innovation Administrative Support Unit! We have grown a strong community for our diverse workforce even in a remote environment by having deep and necessary conversations on diversity, equity, inclusion and belonging, through our respective teams, book club, and committees while leveraging modernized technology tools to balance and allow for informal “water cooler” style conversations. This has resulted in an environment of trust and confidence building to effectively perform in our jobs and make decisions that allow us to reflect the communities that we serve through our mission.
Apply below by submitting your Standard State Application (STD Form 678). Please note: your application must be complete, this includes Employment History fields: Supervisor Name, Contact Number, Hours per Week, Total Time Worked, and Duties Performed. You must also submit a resume and a Statement of Qualifications (SOQ) addressing the requested question using the requirements listed below.
Please let us know how you heard about this position by taking a brief survey: DMHC Recruitment Survey.
Leave Program (PLP) 2025 agreement:
Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction.
You will find additional information about the job in the Duty Statement.
Working Conditions
This position may be eligible for hybrid telework. The telework schedule is permitted at the operational needs of the Department and is subject to change, consistent with the State Telework Policy and the DMHC’s Telework Policy. All employees who telework are required to be California residents and maintain California residency in accordance with Government Code 14200.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- OFFICE TECHNICIAN (GENERAL)
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
DMHC values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. DMHC believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join DMHC and help us improve the lives of all Californians.
If you are interested in learning about the Department of Managed Health Care (DMHC) culture from the perspective of someone like yourself, contact our Someone Like Me program (please check your Spam or Junk folders for our email replies). Within five business days of your request to participate in the Someone Like Me program, you will be matched with a DMHC employee with a similar background to discuss the DMHC’s culture. This program is not part of, or in any way affiliated with the application or hiring process. Prospective employees must complete the application process on Cal Careers (e.g., submit your application within the specified timeframes on the job posting) to be considered for hire at the DMHC. None of the information you provide through the Someone Like Me program will be relayed to the Hiring Unit.
Department Website: http://www.dmhc.ca.gov
Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
All applicants not currently employed by the DMHC will be subject to a pre-employment background investigation. The investigation will consist of fingerprinting and an inquiry to the California Department of Justice to disclose criminal records.
Any documents you submit for a job vacancy such as your State application, resume, cover letter, educational transcripts, etc. SHOULD NOT include ANY confidential information. Confidential information that should be excluded or removed from these documents include, but is not limited to, your Social Security Number (SSN), birthday, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission. Possession of Minimum Qualifications will be verified prior to interview and/or appointment.
If you are using education to meet the minimum qualifications for this position, you MUST submit a copy of your college transcripts.
Unofficial transcripts may be accepted during the application process; however, submission of official transcripts may be required prior to appointment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/6/2026Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications -
A Statement of Qualifications (SOQ) is a MANDATORY requirement in order to apply for this position. A SOQ is a narrative discussion describing how the candidate’s education, training, experience and skills meet the minimum and desirable qualifications for the position.
Please see section labeled "Statement of Qualifications" for further instructions.
Desirable Qualifications
Benefits
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://www.dmhc.ca.gov
Hiring Unit Contact:
Sara Ortiz
(916) 217-1814
Sara.Ortiz@dmhc.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Office
(916) 738-3394
EEO@dmhc.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Instructions
To be considered for this vacancy, please complete all applicable fields on the application form, including a list or description of previous/current occupational experience in the duties performed section.
Electronic applications through your CalCareer account are highly recommended.
If you are unable to apply electronically through your CalCareer account, please mail or drop off a hard copy of your application packet. Please notate RPA: 25-172 and Job Control: JC-505934 on your application.
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification for Office Technician (General) is located at the top of this Job Announcement Posting under Minimum Requirements.
Foreign Degrees or Transcripts – Applicants with foreign degrees or transcripts who wish to apply that coursework toward meeting the minimum qualifications of the classification must provide a transcript evaluation that indicates the number of units to which his/her foreign coursework is equivalent. DMHC accepts foreign transcript evaluations that are completed by one of the agencies approved by the California Commission on Teacher Credentialing.
PLEASE NOTE: If you are mailing your application, it must be postmarked by the final filing date. Hand delivered applications must be submitted no later than 5:00 p.m. on the final filing date. Applications slipped under the door at the Human Resources Office will be time stamped the following business day.
Statement of Qualifications
Question 1. Tell us why you are applying for the Office of Technology & Innovation Office Technician position at the DMHC. Include any experience you have in customer service, meeting scheduling, and/or creating/editing documents using Microsoft Office O365.
Question 2. Describe your experience balancing multiple priorities and adapting to shifting timelines.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.