What are the responsibilities and job description for the OFFICE TECHNICIAN (TYPING) position at Department of Social Services?
Typing and preparing sensitive and confidential material. Reviews correspondence, including hearing decisions to ensure the proper format, grammatical construction and consistency with Departmental and Divisional policies are used. Oversee the monitoring and tracking of document logs on correspondence and package material appropriately. Responsible for downloading and uploading documents into our Appeals Case Management System (ACMS).
Receive and screen incoming telephone inquiries and process associated tasks. Route calls and visitors to appropriate staff members. Maintain filing system. Act as liaison with various county representatives, claimants and authorized representatives and investigates direct inquiries. Coordinate all hearing activities. Responsible for preparing and distributing correspondence and files for hearings. Assist with setup and use of video conference equipment. Assist ALJs with pre and post hearing needs such as following up with parties and scheduling continued hearings. Update claimant information and requests in ACMS. Responsible for various administrative duties including but not limited to distributing mail, return mail, faxes, or other correspondence. Assist with establishing or revising office procedures/manuals and maintain written office procedures and distribute to staff.
Benefits: The state offers comprehensive benefits including health, dental, vision, long term care and disability insurance, as well as paid leave. Please see the Benefits section below for more details.
Would you like more information regarding career opportunities with the CDSS? We’d love to hear from you! Please contact us at Recruiter@dss.ca.gov and include the job classification and job control number in the subject line. Information about applying for a state job can be found here: Three Steps to a State Job.
You will find additional information about the job in the Duty Statement.
Working Conditions
THIS POSITION IS LOCATED IN SAN MARCOS, CA 92078. PARTIAL TELEWORK.
This position may be eligible for Hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Social Services policies. Headquarter location will be designated based on the selected candidate's primary residence location, and/or the closest CDSS location.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- OFFICE TECHNICIAN (TYPING)
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
We provide timely, independent and impartial due process hearings and produce timely, legally correct decisions. We maintain the integrity of the state hearing process, provide efficient administration of the state hearing process, communicate with counties, claimants, and others to achieve an efficient and effective state hearing process and identify and influence various issues that arise in the state hearings process that appear inconsistent with existing law or policy.
CDSS Culture
Special Requirements
- The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.
This position is subject to fingerprinting clearance by the Department of Justice.
Candidates are required to complete the Statement of Qualifications (SOQ) (see questions below), in addition to completing an Examination/Employment Application (STD678). The SOQ should be no longer than two letter pages using no smaller than 12-point size in Arial font. Application packages received without specific responses to the supplemental questionnaire will not be considered. Resumes will not take pace of an SOQ.
Your SOQ must specifically address the following question(s) to be considered for this position:
1. Please describe your interest in this position, and how your experience and/or education make you the best candidate.
You are required to complete employment history on the application form (STD 678). You may be disqualified from the recruitment process if the employment history is not complete. Resumes will not take the place of employment history.
If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.
Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are considered limited term, 12 months, and may be extended up to 24 months or become permanent.
Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 8/12/2024Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications -
(SOQ) is required: Please see the Special Requirements section for SOQ instructions.
Desirable Qualifications
PLEASE NOTE:
A Typing Certificate is required: A typing certificate at a speed of not less than 40 words per minute must be submitted with application Std 678. Typing certificates must be issued within the last four years & must be a certified test that meets the State Personnel Board requirements. Utilize the below hyperlink to find acceptable typing test locations near you. Certificates are accepted from the following institutions:
1. California State Agency/Department
2. Accredited Business school or college
3. Adult Education Center
4. Skills and Business Education Center
To find locations to retrieve a Typing Test, click the following link - Local Typing Test Sites & Locations or call (866) 844-8671.
Benefits
TRANSPORTATION REIMBURSEMENT
Public transit (mass transit) passes.
o 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
o 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
- Vanpool drivers and riders
o 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Anna Le
(916) 309-3250
anna.le@dss.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Examination Information
Those interested in obtaining employment with the California Department of Social Services must apply and compete through the State recruitment process. Applicants who successfully pass the examination will be placed on an eligibility list used to recruit for positions.
CDSS Office Technician (Typing) Exam Bulletin
If you already have list eligibility for this classification, you do not need to retake the examination, except when your list eligibility expires. For questions regarding the examination process and/or career opportunities with the California Department of Social Services, please contact the Examination Unit at examinations@dss.ca.gov.
Applicant Survey
Please let us know how you learned about this career opportunity by taking the brief survey that follows: Recruitment Survey
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
