Implementation Client Manager

About DerbySoft

Connecting different businesses together is what DerbySoft’s all about. We make the travel business easier by developing intelligent technology services delivering superior performance for our customers around the globe. We’re passionate about empowering companies to achieve their goals and transforming how companies interact with their customers. 

DerbySoft has been recognized as a distinguished partner to the industry since 2002 offering strengths through exceptional technology and customer service with local operations globally. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Job Summary

This position is key to implementing and certifying the connectivity service for our clients.  If you enjoy starting up projects and conducting the implementation – this position is for you.  The Implementation Client Manager will own the client implementation process from end-to-end, coordinating with internal and external stakeholders throughout and ensuring the implementation is completed within the established timeline and all requirements are met. You’ll be responsible for managing multiple client implementations at once, so strong project management and organizational skills are key.  You will interface across the organization, including with sales, client management, solution engineering, engineering, product and support team.

Implementation Client Manager is responsible for project implementation. Project implementation includes connection setup, testing, data gathering, debugging, issue research, resolution, escalation, piloting and documentation of test cases, issues, and solutions.

Key Responsibilities and Duties

• Set up and certify new connections in the test and production environment. Develop test scenarios, perform testing, data gathering, debugging, issue research, resolution or escalation.
• Test and certify existing connections with enhanced functionalities.
• Document all testing, issues, and solutions as implementations proceed.
• Monitor DerbySoft system performance during pilot period.
• Respond to technical questions and issues regarding DerbySoft products, specifications and system architecture during implementation.

Experience and Skills

• College degree or relevant experience required.
• Strong experience working with technical focused personnel.
• Knowledge of XML/JSON
• Demonstrated ability to manage multiple projects and meet deadlines.
• Strong organizational and time management skills.
• Problem solving and detail-oriented thinking are required.
• Strong written and oral communication skills.
• Tasks are performed with minimum supervision.
• Able to work independently/a self-starter.
• Driven by customer satisfaction.

Benefits 

• Flexible Schedule
• Generous Paid Time Off
• Competitive Pay
• Annual Bonus
• Referral Bonus
• Health, Dental & Vision Benefits 
• Company provided Life Insurance Program
• Company provided Long – Term Disability Benefits
• Voluntary Life 
• Employee Assistance Program
• Company Matching Retirement Program

DerbySoft, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

We also participate in E-Verify for anyone hired in the United States of America.