What are the responsibilities and job description for the Call Center (Patient Support Specialist) position at Dermatology Inc?
Description
The ideal candidate will be able to multi-task in a fast-paced setting, answering more than 100 calls per day while being courteous, a patient advocate, and promoting a positive patient experience. They must also be extremely detail-oriented and be able to develop strong interpersonal relationships with patients and staff.
The ideal candidate will be able to multi-task in a fast-paced setting, answering more than 100 calls per day while being courteous, a patient advocate, and promoting a positive patient experience. They must also be extremely detail-oriented and be able to develop strong interpersonal relationships with patients and staff.
- Register and schedule patients referred by outside physicians (via phone or fax.) Ensure complete and accurate registration, including patient demographics and current insurance information.
- Verify patient insurance including referrals and authorization requirements.
- Triage phone calls to appropriate staff members
- Additional duties as assigned.
- Strong patient advocate, promoting a positive patient experience.
- Experience with an EMR scheduling system.
- Previous medical practice experience a plus
- Basic insurance knowledge
- Dedicated team-player
- Dependable and reliable
- Ability to effectively communication with patients
- Focused on accuracy and attention-to-detail.
- Positive, energetic personality