Computer Technician

ESSENTIAL FUNCTIONS:

All job functions are to be executed through the lens of high quality customer service. Customers are defined as both internal and external clients. Examples demonstrative of high quality service may include, but are not limited to, the following:

prompt responsiveness to inquiries
_professional and courteous verbal and nonverbal communication_
_*proactive problem solving_*

• Coordinates the installation and operation of hardware, and software.
• Performs the role of general system maintenance (i.e. updating lab software, printer drivers, etc.).
• Assists with system analysis and procedures to determine system functionality of hardware and software.
• Consults with a variety building end users regarding technology applications.
• Assists with analytical testing and/or modification of computer systems and programs, including documentation of work flow.
• Coordinates repairs with appropriate vendors when unable to make repairs internally.
• Assists in maintaining an accurate and current inventory of all district computer-related technology hardware and software.
• Assists with all of the districts imaging of computers and software.
• Coordinates the adds, moves, and deletion of users on the phone system.
• Ability to supervise and direct student technology interns.
• Assists with other special projects and studies, and other duties as assigned

KNOWLEDGE & SKILL REQUIREMENTS:

Education:
Associate Degree/Technical Training or higher in related field.

Certification:
A certification required or willingness to be trained in this area.

Experience:
Knowledge of the troubleshooting and operation of computer hardware and common software applications such as Microsoft Office; thorough knowledge of methods and techniques used to maintain and repair computer equipment; ability to carry-out maintenance plans and repair schedules for technical resources; knowledge of the ticket tracking application.

Skills:
Effective oral and written communication skills, understand and execute oral and written instructions; ability to work with minimal supervision and organize workload; must have excellent interpersonal and customer service skills, be able to listen, understand and analyze problems.

SUPERVISION OF PERSONNEL:
None

PHYSICAL/MENTAL/ENVIRONMENT

Physical Demands:

Activities: Sit: 30%

Walk/stand: 60%

Driving: 10%

Climbing, bending, squatting, and twisting - occasionally

Repetitive movements of both hands

Grasping, reaching, handling, gripping

Pushing and pulling up to 50 lbs.

Stooping, crouching, kneeling

Lifting: Up to 50 lbs.

Vision: Close concentration

Mental Demands:
Interpret, analyze, organize, prioritize, evaluate, and problem solve

Environment:
Normal office and classroom environment. Some local, regional or statewide travel required.

Job Types: Full-time, Contract

Pay: $35,566.00 - $47,421.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Required)

Work Location: One location