What are the responsibilities and job description for the Golf Center Front Desk position at Des Plaines Park District?
ABOUT US: The Des Plaines Park District, established in 1919, features more than 50 parks and facilities. As an Illinois Distinguished Accredited Agency, we service a culturally diverse and growing community with hundreds of affordable recreational and educational programs, classes, and events for kids, teens, adults, and families each season. "Enriching Lives Everyday" is our vision and our constant goal.
JOB IDENTIFICATION:
Job Title: Front Desk – Golf Center
Grade: IV - starting $15.00/hour
FLSA: Non-Exempt
Department: Revenue Facilities
SUPERVISORY RELATIONSHIPS:
Reports to: Superintendent of Revenue Facilities and Golf and Facility Supervisor
Supervises: Desk Attendant and Starters when a Manager is not in the facility
BASIC FUNCTION: Front Desk Receptionist is responsible for providing general customer service, checking in members, handling cash transactions for services offered at the Golf Center and having a basic knowledge of Des Plaines Park District operations.
We are seeking employees to work 3-4 shifts per week with availability for morning, afternoon and night shifts.
ESSENTIAL DUTIES:
- Enter all transactions into POS system, collect payment, issue correct change, and receipt for all admission or concession sales.
- Greeting the public. Demonstrate and promote positive guest relations and exceptional customer service. Provide information on Park District activities and facilities.
- Answering all incoming phone calls and in person inquiries, addressing caller inquiries or routing to the proper person, if necessary.
- Process memberships.
- Inform incoming guests of specific, noticeable rules.
- Responsible for balancing cash drawer at the end of each shift.
- Recognize all accepted forms of discounts and proof of residency.
- Answer all guest question and concerns.
- Inform incoming guests of possible closing (at Managers request).
- Work as a team with entire staff.
- Ability to work flexible shifts including evening and weekend hours and holidays.
- Complete and submit all required checklists
OTHER DUTIES:
- Ensure restroom facilities are clean and stocked
- Monitor activity in entry area and parking lot, when needed.
- Assist in an emergency situation as needed.
- Direct patrons in the event of an emergency, such as fire, severe weather
- Adhere to all safety policies and procedures as outlined in the Employee Manual and Crisis Manual
- Perform additional duties as assigned.
POSITION QUALIFICATIONS:
Education: High School Diploma preferred or equivalent work experience.
Experience: Must be at least 18 years old
No prior work experience required.
Certifications: CPR/AED within 6 months, Park District Classes available
PERKS & BENEFITS: PART TIME STAFF
- All recreational facilities at no charge during active employment, discounts for dependents
- A free individual outdoor pool pass to three aquatic facilities, or family pass at 50% discount
- A free annual or monthly fitness center and/or indoor aquatic center pass
- Rent meeting/party spaces at 50% discount
- No charge for general programs/pre-registration (some exclusions apply)
- Contractual classes/programs at a discounted rate
- All golf facilities at no charge including Golf Center Golf Course, Lake Park, and Mountain View Adventure Center
Des Plaines Park District is an Equal Opportunity Employer. Des Plaines Park District ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. If you need any special accommodations, please contact our HR Coordinator, Ellie Asa, at the Park District at 847-391-5099 or email at ellie.asa@dpparks.org so that we may make the necessary arrangements for you.
Salary : $15