What are the responsibilities and job description for the Sports Betting Clerk position at Desert Diamond Casino West Valley?
Position Summary
Under direct supervision of the Sports Betting Shift Supervisor, responsible for accepting and assisting guest with placing wagers on sporting events while providing excellent guest service to players.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities
Writes, verifies, and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statutes and regulations
Maintains a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary
Monitors and maintains Sports Betting Kiosks
Stocks Sports Betting work stations with adequate supplies; keeps all stations neat and clean
Writes sports tickets in an accurate and timely manner
Makes payments on winning tickets in an accurate and timely manner
Verifies tickets and payoffs
Maintains and reconciles bank for assigned shift, following established cash-handling policies and procedures
Explains wagering rules, including betting lines, odds, and bet types to guests as needed
Ensures compliance with Currency Transaction Requirements (CTR), Title 31, Anti Money Laundering (AML), and Suspicious Activity Reports (SAR) for Casinos’ requirements
Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service
Verifies LED boards are correct; provides and verifies accuracy of guest informational sheets
Notifies management of escalated or prevalent guest issues, concerns, and any apparent suspicious activity
Practices outstanding guest service, to both internal and external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect
Ensures compliance with department, casino, gaming regulatory policies, procedures, and internal controls
Proactive in anticipating guests needs striving to provide memorable service experiences
Arrives on property to work in complete uniform, displaying a well-groomed appearance and clean hygiene
Presents a polished and professional image at all times
Routinely strives to build and achieve guest satisfaction
Maintains confidentiality regarding customer play
Communicates effectively with all co-workers and guest
Performs other duties as assigned
Minimum Qualifications
Education And Experience
High school Diploma required with one (1) year high-volume cash handling experience required. Ticket writer/cashier experience preferred. Experience in sports or online gaming highly desired. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, And Certifications
Ability to communicate effectively in the English language, both verbally and in writing
Ability to apply basic mathematical skills to player and money tracking
Ability to respond to visual and auditory cues
Ability to thrive in a fast-paced, team-oriented environment
Ability to apply exceptional interpersonal skills in dealing with team members and guests
Ability to interpret a variety of instructions furnished in written and oral form
Ability to obtain and maintain gaming license
Physical Demands
While performing the duties of this job, the team member regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit, stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.
Work Environment
Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work will be required. Extended hours and irregular shifts will be required.
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