What are the responsibilities and job description for the Receptionist position at Desert Oasis Healthcare?
Performs clerical support services as a Receptionist within the Yucca Valley Immediate Care Department in an accurate and effective manner to facilitate departmental efficiency.
- Greets and checks in patients in the reception area in a timely manner.
- Distinguishes between HMO, worker compensation cases, PPO/EPO, and other accounts.
- Effectively works with providers and co-workers.
- Receives records and processes all patient co-payments.
- Answers telephones in a professional manner.
- Obtains information from the patient as directed by policies and procedures.
- Determines the type pf patient insurance and verifies coverage, deductible information and co-payment via the authorization, E-Z cap, internet or by calling the health plan.
- Enters patient demographics and Health Plan information into NextGen properly with less a 2% error rate.
- Monitors patient flow and traffic in the reception area and notifies the nurse if intervention is needed.
- Maintains orderliness of the waiting room and work station.
- Maintains and orders office supplies within budget parameters as directed by the Immediate Care Nursing Clinical Manager.
- Consistently and accurately balances the prior day using the charge tickets against the cash journal.
- Forwards to the Billing Department on a daily basis: charge tickets, cash, cash sheets and the activity sheets.
- Closes out the journal, counts the cash drawer, prepares cash balance log and makes the deposit each shift.
- Other duties as assigned.
- High school diploma or equivalent required.
- Minimum of 2 years experience in a health care setting preferred.
- Medical terminology required.
- Strong customer service and computer skills.
- Able to interact effectively with patients and visitors.
- Able to work independently.
- Current California driver license and proof of automobile insurance required.