What are the responsibilities and job description for the Customer Service Representative position at Destiny Springs Healthcare?
Job Description
Destiny Springs Healthcare is looking for an exceptional Client Service Representative who will thrive in a fast-paced, challenging, supportive, fun environment! The perfect candidate will be an upbeat, positive individual with outstanding client service skills, who will genuinely care about the people and pets we serve!!
Responsibilities and duties:
Welcome our clients in a friendly, helpful, and compassionate manner
Prepare and review documents and medical records accurately and completely
Educate and advise clients regarding hospital services and practices
Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
Process admissions and discharges accurately; schedule follow up appointments as necessary
Process invoices and payments accurately
Update and maintain client records and files in accordance with hospital's legal requirements
Assist with other administrative duties such as scanning, faxing, emailing, for example
Skills and Qualifications:
Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all coworkers in order to maintain a cohesive work team
Maintain excellent communication skills in order to ensure professionalism and effectiveness in all interactions with clients and coworkers.
Must have the ability to multi task, prioritize, and delegate
Demonstrate proficiency in computer skills
Must be organized and detail oriented to ensure efficiency and accuracy in all transactions
Able work in high stress situations and exercise good judgment as needed
Present a neat, well-groomed appearance
Destiny Springs Healthcare offers a warm, friendly atmosphere where our main goal is to provide compassionate care to our patients and clients as well as offering outstanding customer service
Benefits of Working at Destiny Springs Healthcare:
Full-time Benefits are: Comprehensive Medical, Dental, 401k Retirement Savings Plan, Flexible Spending Plans, Continuing Education Benefits and Paid Vacation.
Be Part Of An Elite Team Of Professionals.
Destiny Springs Healthcare is an Equal Opportunity Employer. Destiny Springs Healthcare does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.
Additional Information
All your information will be kept confidential according to EEO guidelines.