Case Manager Support Specialist

Job Summary
The Case Manager Support Specialist coordinates care, manages client cases, and ensures clients receive the necessary services to meet their specific needs. This role requires empathy, organization, and strong communication skills to effectively manage client relationships and resources with the clinical team. The Case Manager serves as a bridge between clients and the services they require, ensuring seamless integration and efficient management of all aspects of their care.

Full-Time Position - Benefits

• Medical/Vision/Dental Benefits
• 11 paid Holidays per calendar year
• Paid Time of Day 
• Health Reimbursement Account
• Participate in the company bonus program
• IRA Retirement Plan
• Education Assistance Program
• Employer Paid Life Insurance

Full–Time Employee Salary Annual Range: $26.00 - $32.00

Key Responsibilities

• Case Management:
  • Coordinate with counselors, Residential Reentry Center (RRC), and medical providers to ensure comprehensive treatment appointments.
  • Schedule clients to receive appropriate resources and services.
  • Schedule client intakes and necessary medication appointments.
  • Manage client medication processing.
  • Manage treatment-resistant clients by effectively explaining authorized services.
  • Participate in team meetings.
• Communication:
  • Serve as a primary point of contact for clients
  • Facilitate communication between clients, RRC staff, and service providers.
  • Communicate regularly with clients to assist with the coordination of authorized services.
• Documentation and Record Keeping:
  • Maintain detailed client records and documentation.
  • Assess weekly paperwork timelines to ensure currency and compliance with the Statement of Work (SOW).
  • Monitor the submission of weekly schedules to relevant business partners.
  • Monitor the referral system, updating any rejected or missing items as needed.

• Compliance and Invoicing:

• • Coordinate annual Bureau of Prisons (BOP) monitoring.
  • Ensure compliance with audit-identified processes and documentation requirements.
  • Check and correct invoices weekly to prepare the monthly invoice.
  • Prepare and submit a monthly invoice.

Qualifications

• Education:
  • Substance Use Certification (required).
• Experience:
  • Minimum of two years of experience in case management, counseling, or correctional settings.
  • Knowledge of correctional systems, rehabilitation practices, and reentry strategies.
  • Experience with Electronic Health Records (EHR) systems.
  • Knowledge of evidence-based practices in rehabilitation and reentry planning.
• Skills:
  • Strong interpersonal and communication skills.
  • Ability to work effectively with diverse populations.
  • Proficiency in case management systems and reporting tools.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Demonstrated ability to multitask and work independently and as part of a team.
  • Strong problem-solving and critical-thinking skills.
  • Proficiency in Microsoft Office and relevant case management software.
  • Exhibit strong leadership qualities to support the team and clients.
• Other Requirements:
  • Must pass a federal background check and obtain security clearance.
  • Strong ethical standards and a commitment to confidentiality.

Working Conditions

• Must be able to work flexible hours and respond to urgent matters as needed.
• Provide counseling services on an occasional basis.

All applications must be received no later than Friday, December 27th. 2024

Salary : $26 - $32