Veterans Support Coordinator

• Provides detailed VDC program orientation to veteran and/or representative including how the program relates to self-direction, plan creation, service provision, and budget management to allow the veteran to live independently in the community; also trains the veteran or representative in self-direction with the goal of empowering the veteran or representative to take more control over time.
• Conducts virtual or home-based visits with veteran and/or representative to perform assessment, develop service plan, identify functioning level, sources of support, etc. and conducts reassessments when there are changes in condition, program or situation; addresses other concerns as they arise. Assist Veterans and their representatives in procuring appropriate services and resources that will help support and improve their life activities.

• Serve as an advocate for Veterans and their families/representatives.
• Assists in the development of care plans and coordinating the care of Veterans enrolled in VDCP and other DAAA administered programs.
• Assist in the processing and reconciliation of monthly VDC program invoices. This includes interacting with the DAAA Finance department regarding participant and employee set-up, budget, and invoicing.
• Develop internal processes and systems to identify, evaluate, and transition Veterans into the VDC program; coordinate timely enrollment of referred veteran beneficiaries; prepare and distribute ongoing communication of issues; and work to resolve issues which may arise.
• Maintains current listing of active veterans, caseloads, expenditures and budget spending plans, and ensures the Veteran Database is properly updated and maintained.
• Participates in development of forms and procedures for program monitoring, provides monthly spending projections and enrollments, and ensures timely completion and submission of all required program and monitoring reports.
• Keeps current on issues and programs affecting veterans and acts as a resource for organizations and the public.

• Establishes and maintains relationships with all veteran organizations, entities which serve the Metropolitan Detroit Area.
• Responsible for ensuring that the program is maximized and that all services are available to all veterans.

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university in Social Work or related field of study is required.
• Master's Degree and Community Health Worker Certification is preferred.
• Military Experience is preferred
• Must have 3-5 years of demonstrated experience working with veterans.

This position reports to the President & CEO and is responsible for the coordination, implementation, and administration of activities related to the Veterans Directed Care Program and other services designed to support Veterans. This includes providing case management, care coordination and consultation services to Veterans and their family members/representatives. The candidate must be an advocate for older adults and veterans with a strong understanding of the Veterans Administration and healthcare.