Body Shop Estimator - Sales Rep

We currently have an opening for a full-time Body Shop Estimator – Sales Rep at our location in Randolph, MA.

DeVivo Collision Centers is a leading provider of collision repair and custom fabrication services. Learn more about us at www.devivocompanies.com.

What We Offer:

• Family-oriented culture & team environment
• Promotion opportunities – we promote from within
• Medical & dental insurance
• Life insurance
• 401k plan with company match
• Paid time off
• Paid holidays
• Uniform & boot program
• Paid training
• Certification reimbursement
• Salary plus commissions
• Car allowance
• Employee referral bonuses

Primary Responsibilities:

• Conduct thorough vehicle inspections to accurately assess and document both visible and hidden damages.
• Utilize industry-standard estimating software (Mitchel Connect) to create detailed repair estimates, including calculating labor hours, parts costs, and material requirements.
• Stay updated on parts pricing, labor rates, and industry trends to maintain accurate cost estimates.
• Act as the primary point of contact for customers, providing clear explanations of the repair process, and estimated costs, and addressing questions and concerns professionally.
• Obtain necessary approvals and authorizations from customers for repair work and communicate with insurance companies to provide estimates and negotiate repair costs.
• Ensure accurate and timely submission of all documentation to facilitate the claims process, resolving discrepancies or disputes with insurance adjusters.
• Manage parts orders, maintain clear communication with the parts coordinator, and monitor the repair process to ensure compliance with estimates.
• Identify and address additional damage or repair requirements discovered during the repair process.
• Assist in scheduling and workload with management, ensuring continuous learning and compliance with safety and environmental regulations.
• Examines damaged vehicle to determine extent of structural, body, mechanical or interior damage.
• Estimates cost of labor and parts to repair or replace each damaged item.
• Reviews repair cost estimates with body shop manager or foreman.
• Estimates cost of repainting, converting to special purposes, or customizing undamaged vehicles.
• On road cold calls to potential new and established customers.
• Offsite estimates.

Position Requirements:

• Proven experience as an automotive, truck or bus estimator in a body shop or collision repair facility.
• Knowledge of automotive, truck or bus repair techniques, materials, and parts.
• Excellent communication and interpersonal skills.
• Strong negotiation and customer service abilities.
• Strong sales orientation.
• Computer skills with the ability to use Microsoft Office and an electronic estimator.
• Attention to detail and accuracy in estimating and documentation.
• Familiarity with insurance claims processes and guidelines.
• Organizational and time management skills.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• A valid driver's license and a clean driving record.
• Ability to work with a team and as an individual contributor.
• Willing to travel locally.

Preferred Qualifications:

• Relevant certifications or training in automotive estimating.
• Massachusetts appraiser’s license or ability to acquire appraiser’s license.

Questions? Call/text Frank at (781) 770-9173 or frank.vardaro@dattco.com.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status and all other protected classes.