What are the responsibilities and job description for the Technical Support Representative position at Dexian?
The Configuration Center / Asset Management Specialist position will work in a fast-paced environment delivering hardware to multiple divisions. This is an opportunity based at our Glen Allen, VA location, where excellent attention to detail and time management are the highest priorities. There is heavy focus on imaging hardware with an even mix of Windows laptops and desktops and Mac laptops.
Responsibilities:
- Daily focus on delivery deadlines
- Asset Management responsibilities
- Unboxing/re-boxing of hardware to image
- Prepare laptop/desktops for imaging
- Inventory control/audits
- End-of-life hardware testing
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 1 year of experience in tech support and administration
- At least 1 year of remote tech administration and end user support
- At least 1 year of experience with Windows 10 or later operating systems
- At least 1 year of experience with ticketing systems and reporting tools (ServiceNow preferred)
- Attention to detail
- Ability to lift 30 lbs
- Ability to self-start
- Ability to work independently and with a team
- Professional written / oral communication skills
Preferred Qualifications:
- Associate’s Degree in Information Systems, Computer Science, or military experience
- 1 years of SCCM experience
- 1 years of WindowsOS experience
- 1 years of experience with Active Directory services
- 1 experience with virtualization technologies years of macOS experience
- Windows certification(s)
- Apple certification(s)
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Salary : $41,000 - $49,900