Team Member Supervisor

Description

Duties and Responsibilities

• Provide exceptional guest service through a variety of mediums
• Assist in Sales efforts with Sales and Marketing team
• Assist with any duties assigned by management
• Efficiently respond to phone calls, emails and walk in guests in a timely manner
• Give breaks to team-members when needed
• Meet with interested guests for showings or VIP tours
• Receive and process payments and other cash handling duties as necessary
• Ensure proper organization of any paperwork
• Sell attractions passes using a Point-of-Sale system
• Resolve guest concerns, and/or pass along to management depending on the situation
• Meet regularly with Management and team members to discuss ways in which to improve operations
• Perform Park opening and closing procedures, including bank out of cash drawers. wristbands
• Assist facility staff with emergency and medical response, or be the point person in the absence of management
• Enter data and make modifications through MS Office Suite
• Will assist with events (car shows, banquets, special events) when called upon
• Assist in maintaining park cleanliness and sanitization
• Teach and coach team members on a ongoing basis
• Enforce city and Dezerland Park Orlando policies
• Complete additional duties as assigned by supervisor

Qualifications

Qualifications

• Applicant must be at last 18 years of age
• Applicant must have a High School Diploma or equivalent
• Applicant must have a valid Driver's License and a "safe" driving record
• Fluency in speaking, reading, and writing English
• Outgoing, energetic, and enthusiastic
• Must possess excellent customer service skills
• Experience coordinating rentals and/or events
• Minimum availability of 4 weekdays per week; must be available to work a flexible schedule which may include nights, weekends, and holidays.
• Reliable transportation is required