What are the responsibilities and job description for the Cleaning Services Manager position at DFM Solutions?
Template pulled from previous posting:
Reporting to the Site Manager, the Housekeeping Manager is responsible for janitorial management, ensuring the delivery of quality janitorial services. This role will provide leadership and direction to their team.
Essential Duties & Responsibilities:
- Support in the implementation of short and long-term projects for client project
- Develop and implement innovative programs, processes and procedures that reduce operating costs and increase productivity
- Compliance with all company’s safety policies/procedures in compliance with OSHA
- Demonstrate role model behavior for safety, integrity and ethical standards consistent with DFMS standards
- Monitor facility costs and expenses, including tracking material, labor and controllable utility costs and working with subordinates to manage and eliminate waste
- Responsible for coordinating staffing to meet schedules and customer requirements
- Manages budgets in accordance with scope of work
- Inspect buildings’ physical plant routinely to ensure that housekeeping services are at the highest level of quality standards
- Utilize data to develop trends and insights that will drive continuous improvement in the site performance
- Develop scope of services and assist in vendor negotiations for new and the maintenance of existing contracts
- Facilitates customer review and planning meetings
- Responds to customer concerns and inquiries
- Responsible for staff training and development, performance reviews, and disciplinary measures
- Manage site to achieve KPI and performance indicators
- Implements environmentally preferred practices at all locations
- Performs all other related duties as assigned
Qualifications & Prior Experience:
- Minimum 5 years of direct supervision of janitorial operations required
- Demonstrated experience in managing operations in a fast-paced work environment
- Exceptional customer relationship management skills
- Ability to plan and manage with budget and time constraints
- Safety and quality conscience
- Strong organizational and prioritization skills
- Proficient in MS Office
- Excellent written, verbal and people skills